Tech-Savvy Customer Support & Sales Specialist

Asurion; Cebu City; On-site; PHP 223,200 - 334,800; Full time

Job summary

Asurion is looking for a Technical Support Associate in Cebu City, Philippines. The role involves supporting customers with their technical needs, ensuring compliance with company policies, and maintaining high levels of customer satisfaction.

Key responsibilities include managing inbound and outbound calls, providing technical expertise, and resolving issues with a range of devices. Candidates should have a minimum high school diploma and 1 year of BPO experience.

This position offers an opportunity to work in a vibrant team environment focused on customer service excellence.

Qualifications

• Minimum high school diploma or equivalent.
• 1 year of BPO technical support experience required.
• Proven experience supporting mobile technology and devices.

Responsibilities

• Support customers over the phone with technical issues.
• Resolve customer device issues with various technologies.
• Maintain high level of customer service and NPS.

Skills

Customer service

Technical troubleshooting

Empathy

Patience

Digital literacy

Education

High school diploma or equivalent

Tools

Call center software

Knowledge-based systems

Job description

Asurion is looking for a Technical Support Associate in Cebu City, Philippines. The role involves supporting customers with their technical needs, ensuring compliance with company policies, and maintaining high levels of customer satisfaction.

Key responsibilities include managing inbound and outbound calls, providing technical expertise, and resolving issues with a range of devices. Candidates should have a minimum high school diploma and 1 year of BPO experience.

This position offers an opportunity to work in a vibrant team environment focused on customer service excellence.