Tech Support & Sales Specialist

Asurion; Cebu City; On-site; PHP 223,200 - 334,800; Full time

Job summary

Asurion seeks a dedicated Technical Support Representative in Cebu City to assist customers with various technology-related issues, including devices like smartphones, laptops, and tablets.

The ideal candidate will have strong customer service skills, previous BPO technical support experience, and the ability to work collaboratively. Responsibilities include handling calls, resolving technical issues, and maintaining a high level of customer satisfaction.

Join Asurion and be part of a team that values initiative and technical expertise!

Qualifications

• 1 year of BPO technical support experience required.
• 6 months of BPO sales experience preferred.
• Experience supporting mobile technology and consumer electronics.

Responsibilities

• Provide technical expertise on inbound calls and electronic inputs.
• Educate customers about devices and software solutions.
• Maintain high customer service standards and meet performance targets.

Skills

Customer service

Technical support

Empathy

Patience

Digital literacy

Education

High school diploma or equivalent

Job description

Asurion seeks a dedicated Technical Support Representative in Cebu City to assist customers with various technology-related issues, including devices like smartphones, laptops, and tablets.

The ideal candidate will have strong customer service skills, previous BPO technical support experience, and the ability to work collaboratively. Responsibilities include handling calls, resolving technical issues, and maintaining a high level of customer satisfaction.

Join Asurion and be part of a team that values initiative and technical expertise!