Tech Support Specialist - Customer Care & Troubleshooting

Transcosmos Asia Philippines, Inc.; Quezon City; On-site; PHP 279,000 - 390,600; Full time

Job summary

A leading BPO services provider is seeking candidates in Metro Manila to provide technical support for a digital power account. You will assist customers, explain solar systems, and resolve issues onsite in Ortigas. The role is open to college graduates and those with some BPO experience. We value a strong commitment to customer service and expect candidates with good communication skills. Join a vibrant team focused on growth and collaboration in a supportive environment.

Qualifications

• College graduate with no BPO experience are welcome to apply.
• At least completed 2yrs in college with 6 months BPO experience.
• Residing within Metro Manila.

Responsibilities

• Assist customers via inbound calls, email, and chat.
• Provide technical support solutions for hotline agents and customer service centers.
• Identify recurring problems and submit trouble tickets.

Skills

Good communication skills

Technical support skills

Education

College graduate

Completed 2 years in college with BPO experience

Job description

A leading BPO services provider is seeking candidates in Metro Manila to provide technical support for a digital power account. You will assist customers, explain solar systems, and resolve issues onsite in Ortigas. The role is open to college graduates and those with some BPO experience. We value a strong commitment to customer service and expect candidates with good communication skills. Join a vibrant team focused on growth and collaboration in a supportive environment.