Solar Tech Customer Support Specialist (Onsite Ortigas)

transcosmos Asia Philippines Inc.; Pasig; On-site; PHP 223,200 - 334,800; Full time

Job summary

A leading tech solutions provider in the Philippines is looking for passionate individuals to join their technical support team. Candidates with an engineering background or studies are preferred, though those without BPO experience are welcome to apply. The role involves assisting customers through various communication channels and providing technical support solutions. Applicants should have strong communication skills in English and Tagalog, and a basic understanding of solar panels is a plus. This position requires flexibility in working hours, including weekends, and is onsite in Ortigas, Pasig City.

Qualifications

• Engineering graduates w/o BPO experience are welcome to apply.
• At least 3 years of completed study in an engineering-related course for undergraduates.
• Willing to work on shifting schedules, including weekends.

Responsibilities

• Assist customers via inbound calls, email, and chat.
• Provide technical support solutions for hotline agents and customer service centers.
• Regularly produce technical problem case summaries and conduct training.

Skills

Good communication skills in English and Tagalog

Ability to explain technical concepts simply

Basic understanding of solar panels

Education

Engineering degree or at least three years of study in engineering-related course

Job description

A leading tech solutions provider in the Philippines is looking for passionate individuals to join their technical support team. Candidates with an engineering background or studies are preferred, though those without BPO experience are welcome to apply. The role involves assisting customers through various communication channels and providing technical support solutions. Applicants should have strong communication skills in English and Tagalog, and a basic understanding of solar panels is a plus. This position requires flexibility in working hours, including weekends, and is onsite in Ortigas, Pasig City.