Onsite Technical Support Specialist - CSR & Troubleshooting

transcosmos Asia Philippines Inc.; Pasig; On-site; PHP 223,200 - 334,800; Full time

Job summary

A leading outsourcing company in Pasig is seeking candidates for a customer support role. The position involves assisting clients with technical support through calls, email, and chat, while also providing training to service stores. Successful candidates will hold a Bachelor's degree in a related field, have at least 6 months of experience in the BPO industry, and possess exceptional customer service skills. Onsite work and flexible hours are required.

Qualifications

• Minimum of 6 months of BPO experience as a Customer Service Representative (CSR) or Technical Service Representative (TSR).
• Able to explain technical issues to non-technical individuals.
• Willingness to work onsite and open to shifting work schedules.

Responsibilities

• Assist customers via inbound calls, email, and chat.
• Provide technical support for hotline agents and create trouble tickets.
• Identify recurring issues and drive improvements.

Skills

Technical explanation skills

Customer service skills

Calmness under pressure

Education

Bachelor's degree in Computer Science, IT, or related field

Job description

A leading outsourcing company in Pasig is seeking candidates for a customer support role. The position involves assisting clients with technical support through calls, email, and chat, while also providing training to service stores. Successful candidates will hold a Bachelor's degree in a related field, have at least 6 months of experience in the BPO industry, and possess exceptional customer service skills. Onsite work and flexible hours are required.