Tech Support & Sales Pro — Customer Champion

Greenhouse Software, Inc.; Cebu City; On-site; PHP 223,000 - 357,000; Full time

Benefits offered by this job

Competitive salary

Bonuses

Unlimited commissions

Paid time off

Healthcare

Life Insurance

Training & development

Job summary

IONOS Philippines seeks a Technical Support Representative in Cebu to troubleshoot and support customers, helping them optimize their hosting and cloud services. You will engage in service with a customer-centric mindset to resolve issues and drive satisfaction.

The role involves sales-oriented support, handling inquiries, and collaborating with teams across our international network. A strong willingness to learn, adapt to shifts, and deliver results is essential for success.

Qualifications

• At least 2nd year College Level or Graduate of any 2-year course.
• At least 6 months sales/customer service experience is an advantage.
• Knowledge in Website Development, Webhosting and Wordpress is an advantage.
• Content Management System is an advantage.
• Basic email knowledge and troubleshooting is an advantage.
• Ability to remain calm and professional in all circumstances.
• Highly Motivated and Target Driven.
• Willing to work on shifting schedules.
• Solutions-oriented.

Responsibilities

• Troubleshoot and support customers to help them succeed online.
• Assist with sales and customer service to meet targets.
• Maintain professionalism and adapt to shifting schedules.

Skills

Customer service

Sales

Troubleshooting

Calm under pressure

Motivated and target driven

Willing to work on shifting schedules

Solutions-oriented

Education

2-year college or equivalent

Tools

WordPress

CMS

Webhosting

Website development

Job description

IONOS Philippines seeks a Technical Support Representative in Cebu to troubleshoot and support customers, helping them optimize their hosting and cloud services. You will engage in service with a customer-centric mindset to resolve issues and drive satisfaction.

The role involves sales-oriented support, handling inquiries, and collaborating with teams across our international network. A strong willingness to learn, adapt to shifts, and deliver results is essential for success.