Tech Support & Customer Success Specialist
IONOS
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Benefits offered by this job
Job summary
IONOS Philippines, located in Cebu City, is seeking a Technical Support Representative to assist customers with web hosting, WordPress, and related services. The role emphasizes troubleshooting, calm professionalism, and target-driven performance in a dynamic environment.
Ideal candidates have 2nd year college or higher, some sales/customer service exposure, plus knowledge of CMS/WordPress and basic email troubleshooting. Shift work and strong English communication are required.
Qualifications
- At least 2nd year College Level or Graduate of any 2-year course.
- At least 6 months sales/customer service experience is an advantage.
- Knowledge in Website Development, Webhosting and Wordpress is an advantage.
- Content Management System is an advantage.
- Basic email knowledge and troubleshooting is an advantage.
- Excellent English Communication Skills.
- Ability to remain calm and professional in all circumstances.
- Highly Motivated and Target Driven.
- Willing to work on shifting schedules.
- Solutions-oriented.
Skills
Education
Tools
Job description
IONOS Philippines, located in Cebu City, is seeking a Technical Support Representative to assist customers with web hosting, WordPress, and related services. The role emphasizes troubleshooting, calm professionalism, and target-driven performance in a dynamic environment.
Ideal candidates have 2nd year college or higher, some sales/customer service exposure, plus knowledge of CMS/WordPress and basic email troubleshooting. Shift work and strong English communication are required.
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