Representative Customer Service (US)

IONOS Group; Cebu City; On-site; PHP 279,000 - 446,000; Full time

Benefits offered by this job

Competitive compensation and bonuses

Unlimited commissions

Healthcare and Life Insurance on day 1

Generous paid time off

Training and development

Work-life balance

Job summary

IONOS Philippines is seeking a Technical Support Representative to assist clients with website development, hosting, and WordPress inquiries. The role emphasizes problem solving, clear communication, and a customer-first approach within a fast-paced sales-oriented environment.

The ideal candidate is customer-service oriented, comfortable with troubleshooting, and willing to work shifting schedules to meet business needs. Training and growth opportunities are provided by IONOS.

Qualifications

• At least 2nd year College Level or Graduate of any 2-year course.
• At least 6 months sales/customer service experience is an advantage.
• Knowledge in Website Development, Webhosting and Wordpress is an advantage.
• Content Management System is an advantage.
• Basic email knowledge and troubleshooting is an advantage.
• Excellent English Communication Skills.
• Ability to remain calm and professional in all circumstances.
• Highly Motivated and Target Driven.
• Willing to work on shifting schedules.
• Solutions-oriented.

Skills

Excellent English Communication Skills

Customer service experience

Troubleshooting

Sales aptitude

Shift work adaptability

Webhosting knowledge

Calm under pressure

Education

2-year college or higher

Tools

WordPress

Content Management System

Webhosting basics

Job description

We power the people who power the Internet.

Like tech, entrepreneurship, and working on a multinational team? You’ll feel at home at IONOS.

Who we are

With over 8 million customer contracts, IONOS is one of the world’s leading web hosting and cloud providers. Our products help businesses establish their web presence, grow their online reach, and scale their IT and cloud operations. IONOS carries a wide range of product portfolios ranging from domains and classic websites to full featured cloud servers and online marketing tools. IONOS Philippines, located in one of the premier business hubs in Metro Cebu is a captive site and has been in operations for 15 years, employing over 400 employees.

Who we’re looking for

Enthusiastic people with a passion for troubleshooting, support, technology, and sales – who want to help creators, local businesses, organizations find more success online.

TECHNICAL SUPPORT REPRESENTATIVE

Qualifications:

• At least 2nd year College Level or Graduate of any 2-year course
• At least 6 months sales/customer service experience is an advantage
• Knowledge in Website Development, Webhosting and Wordpress is an advantage
• Content Management System is an advantage
• Basic email knowledge and troubleshooting is an advantage
• Excellent English Communication Skills
• Ability to remain calm and professional in all circumstances
• Highly Motivated and Target Driven
• Willing to work on shifting schedules
• Solutions-oriented

Job and Company Highlights

• Competitive salary + bonuses + unlimited commission
• Generous paid time off
• Healthcare and Life Insurance coverage on day 1
• Above industry standard company and statutory benefits
• Monthly and Quarterly Engagement Activities
• Work-Life Balance
• Training and Development