Tech Support & Solutions Specialist — Sales & Flexible Shifts

IONOS DE; Cebu City; On-site; PHP 300,000 - 540,000; Full time

Benefits offered by this job

Competitive salary + bonuses + limited

Paid time off

Health & Life Insurance from day 1

Benefits package

Monthly/Quarterly engagement

Work-Life balance

Training & development

Job summary

IONOS Philippines, located in Metro Cebu, invites enthusiastic individuals to join our Technical Support Representative team. You will troubleshoot and support hosting, web development, and Wordpress issues while helping customers succeed online.

We value problem-solvers with strong English communication who can work in shifts. Enjoy healthcare, life insurance from day 1, generous PTO, and ongoing training and development opportunities.

Qualifications

• At least 2nd year College Level or Graduate of any 2-year course.
• At least 6 months sales/customer service experience is an advantage.
• Knowledge in Website Development, Webhosting and Wordpress is an advantage.
• Content Management System is an advantage.
• Basic email knowledge and troubleshooting is an advantage.
• Excellent English Communication Skills.
• Ability to remain calm and professional in all circumstances.
• Highly Motivated and Target Driven.
• Willing to work on shifting schedules.
• Solutions-oriented.

Responsibilities

• Assist customers with troubleshooting and support for hosting and website issues.
• Provide professional customer service to help creators and local businesses succeed online.
• Promote IONOS products and services to meet customer needs.

Skills

Sales experience

Excellent English

Troubleshooting

Website development knowledge

Webhosting

WordPress

Content management system

Email troubleshooting

Motivated & target driven

Calm under pressure

Education

2nd year college or 2-year course graduate

Tools

WordPress

Content Management System

Job description

IONOS Philippines, located in Metro Cebu, invites enthusiastic individuals to join our Technical Support Representative team. You will troubleshoot and support hosting, web development, and Wordpress issues while helping customers succeed online.

We value problem-solvers with strong English communication who can work in shifts. Enjoy healthcare, life insurance from day 1, generous PTO, and ongoing training and development opportunities.