Technical Support Specialist — Troubleshoot & Drive Growth

IONOS Group; Cebu City; On-site; PHP 279,000 - 446,000; Full time

Benefits offered by this job

Competitive compensation and bonuses

Unlimited commissions

Healthcare and Life Insurance on day 1

Generous paid time off

Training and development

Work-life balance

Job summary

IONOS Philippines is seeking a Technical Support Representative to assist clients with website development, hosting, and WordPress inquiries. The role emphasizes problem solving, clear communication, and a customer-first approach within a fast-paced sales-oriented environment.

The ideal candidate is customer-service oriented, comfortable with troubleshooting, and willing to work shifting schedules to meet business needs. Training and growth opportunities are provided by IONOS.

Qualifications

• At least 2nd year College Level or Graduate of any 2-year course.
• At least 6 months sales/customer service experience is an advantage.
• Knowledge in Website Development, Webhosting and Wordpress is an advantage.
• Content Management System is an advantage.
• Basic email knowledge and troubleshooting is an advantage.
• Excellent English Communication Skills.
• Ability to remain calm and professional in all circumstances.
• Highly Motivated and Target Driven.
• Willing to work on shifting schedules.
• Solutions-oriented.

Skills

Excellent English Communication Skills

Customer service experience

Troubleshooting

Sales aptitude

Shift work adaptability

Webhosting knowledge

Calm under pressure

Education

2-year college or higher

Tools

WordPress

Content Management System

Webhosting basics

Job description

IONOS Philippines is seeking a Technical Support Representative to assist clients with website development, hosting, and WordPress inquiries. The role emphasizes problem solving, clear communication, and a customer-first approach within a fast-paced sales-oriented environment.

The ideal candidate is customer-service oriented, comfortable with troubleshooting, and willing to work shifting schedules to meet business needs. Training and growth opportunities are provided by IONOS.