Tech Support Pro - Onsite Cebu, Growth & Benefits

CSV Now Philippines; Cebu City; On-site; PHP 201,000 - 290,000; Full time

Benefits offered by this job

13th-month salary

Two days off per week

Government-mandated benefits

HMO coverage after regularization

Opportunities for career growth andadv

Job summary

CSV Now Philippines in Cebu City is seeking a Technical Support Representative to join our growing BPO setup. You will be the first point of contact, handling inquiries via phone, email, and chat while ensuring timely resolutions and a positive customer experience.

You will troubleshoot basic hardware and software issues, document interactions, and work with teammates to resolve problems promptly. Night, weekend, and holiday shifts may be required to support our customers.

Qualifications

• 6 months of Technical Support Representative experience.
• Must have Technical Support experience in AT&T, TMobile, Verizon, Comcast, ISP, Telecommunications, IT Help Desk, or SaaS Support.
• Strong technical aptitude with solid computer skills.
• Excellent written and verbal communication skills with a strong phone presence.
• Ability to thrive in a fast-paced Customer Service/Technical Support environment.
• Experience using web browsers, spreadsheets, and text/document applications, with the ability to troubleshoot and resolve basic customer technical issues.
• Knowledge of network infrastructure and connectivity is an advantage.

Responsibilities

• Provide first-level technical support to customers via phone, email, and chat, ensuring timely and effective resolution of issues.
• Troubleshoot and resolve basic hardware, software, browser, and connectivity-related problems.
• Accurately document customer interactions, issues, and resolutions in the support system.
• Deliver clear, professional, and empathetic communication while maintaining a strong customer-focused approach.
• Collaborate with team members in a fast-paced technical support environment to meet service-level expectations.
• Escalate complex technical issues to higher-level support teams when necessary, following proper procedures.
• Demonstrate creativity and critical thinking in diagnosing issues and identifying effective solutions.
• Support basic network and connectivity troubleshooting when applicable.

Skills

Technical aptitude

Communication skills

Customer-focused

Learning agility

Job description

CSV Now Philippines in Cebu City is seeking a Technical Support Representative to join our growing BPO setup. You will be the first point of contact, handling inquiries via phone, email, and chat while ensuring timely resolutions and a positive customer experience.

You will troubleshoot basic hardware and software issues, document interactions, and work with teammates to resolve problems promptly. Night, weekend, and holiday shifts may be required to support our customers.