On-site Cebu: Customer Care Pro - Fast First Contact

Neksjob Philippines; Cebu City; Presencial; PHP 223 000 - 357 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Equity incentive plan

Commission

Performance bonus

Incentives

Job training

Professional development

Resumo da oferta

Neksjob Philippines is hiring a Customer Care Representative to manage inbound support via phone, email, and chat. You will clarify product information, troubleshoot issues, and maintain high customer satisfaction.

The role requires superb verbal communication, active listening, and basic computer literacy, with at least 6 months of call center experience preferred. On-site position in Cebu, with opportunities for training and development.

Qualificações

• No experience required; High School diploma acceptable.
• Excellent verbal communication and active listening.
• Basic computer literacy is required.
• Must be able to handle inbound calls and maintain accurate records.

Responsabilidades

• Handle inbound phone calls regarding account details, product information, and order updates.
• Explain company policies, service offerings, and account options clearly to clients.
• Analyze and troubleshoot customer issues in a calm, professional manner.
• Resolve concerns promptly, aiming to fix issues on the initial contact.
• Maintain clean and accurate records of all customer interactions and account changes.

Conhecimentos

Verbal communication

Active listening

Basic computer literacy

Call center experience

Formação académica

High School diploma

Descrição da oferta de emprego

Neksjob Philippines is hiring a Customer Care Representative to manage inbound support via phone, email, and chat. You will clarify product information, troubleshoot issues, and maintain high customer satisfaction.

The role requires superb verbal communication, active listening, and basic computer literacy, with at least 6 months of call center experience preferred. On-site position in Cebu, with opportunities for training and development.