Customer Service Representative (On-site - Cebu City)

Consult Silicon Valley; Cebu City; On-site; PHP 223,000 - 335,000; Full time

Benefits offered by this job

13th month pay

Night differential

HMO after 90 days

Government benefits

Career growth

Positive culture

Job summary

CSV Now in Cebu City is hiring a Customer Service Representative to be the first point of contact for customers. You will handle inquiries via calls and support tickets, using the knowledge base to provide accurate information and ensure policy compliance.

The role requires a calm, professional demeanor, strong communication and active listening, and the ability to adapt to a fast-paced BPO environment. Night shift and onsite work at 1Nito Tower are noted, with growth opportunities.

Qualifications

• Excellent communication and active listening abilities.
• Able to work night shifts and onsite.
• Comfortable using a computer and basic applications.
• Fresh graduates or undergraduates encouraged to apply.

Responsibilities

• Serve as main contact for customers via calls and tickets.
• Provide accurate, timely responses using the knowledge base.
• Maintain a positive, empathetic, and professional attitude in every interaction.
• Log and document all customer interactions in the CRM.
• Coordinate with internal departments to resolve issues quickly.

Skills

Communication skills

Active listening

Customer service

CRM systems

Problem solving

Tools

CRM software

Job description

Location: Cebu City, Cebu

Job Type: Full-time | Onsite

Work Schedule: Night Shift

Company Overview:

CSV Now, a well-established talent acquisition partner for Silicon Valley startups, is expanding into the BPO industry to deliver tailored customer support solutions for small and medium-sized businesses.

This is a unique opportunity to thrive in a dynamic, growth-focused BPO environment, drive innovation, and build a rewarding career with CSV Now as we continue to grow our operations in the Philippines.

Role Overview:

As a Customer Service Representative, you will serve as the first point of contact for customers, providing prompt and professional assistance with their concerns. You’ll be expected to deliver accurate information, ensure compliance with company policies, and elevate exceptions to the appropriate department when necessary.

This role is well-suited for individuals who can adapt to a fast-paced environment, maintain a high level of professionalism, and are eager to enhance their communication skills while delivering excellent customer service.

What You’ll Be Doing:

• Serve as the main point of contact for customers, assisting with inquiries via calls and support tickets.
• Use the company’s knowledge base and internal resources to provide accurate, timely responses to product or service-related questions.
• Maintain a positive, empathetic, and professional attitude in every customer interaction.
• Log and document all customer interactions accurately in the CRM system to ensure traceability and follow-up.
• Coordinate with the internal departments to ensure fast and efficient resolution of customer issues.

Who We’re Looking For:

• Open to applicants with or without experience
• Fresh graduates and undergraduates are encouraged to apply
• Strong communication, comprehension, and active listening skills
• Comfortable using a computer and basic applications
• Quick to learn and adaptable to new tools, systems, and processes

Work Schedule & Location:

• Onsite at 1Nito Tower, Cebu City
• Night shift, with openness to a shifting schedule
• Immediate availability preferred

Perks and Benefits:

• Enjoy a 13th-month salary
• 10% night differential
• HMO coverage starting after 90 days
• Full government-mandated benefits
• Exciting career growth opportunities in a pioneering account
• Positive, collaborative, and growth-driven work environment