Technical Support Specialist - Fast-Paced Growth in Cebu (Onsite)

Consult Silicon Valley; Cebu City; Vor Ort; PHP 223.200 - 334.800; Vollzeit

Benefits dieser Stelle

13th-month salary

Two days off per week

Government-mandated benefits

HMO coverage after regularization

Career growth opportunities

Zusammenfassung

Consult Silicon Valley is looking for a skilled Technical Support Representative to join their team in Cebu City, Philippines. This role focuses on providing first-level technical support while ensuring a positive customer experience. Candidates should have at least 6 months of experience and a passion for solving problems.

Join a dynamic BPO environment offering career growth, 13th-month salary, and government-mandated benefits. Work onsite at 1Nito Tower Building with flexible hours, including nights and weekends.

Qualifikationen

• Minimum of 6 months of Technical Support experience.
• Solid computer skills and ability to adapt and learn technology quickly.
• Strong phone presence and excellent written and verbal communication skills.

Aufgaben

• Provide first-level technical support to customers via phone, email, and chat.
• Troubleshoot and resolve basic hardware, software, browser, and connectivity-related problems.
• Document customer interactions, issues, and resolutions in the support system.

Kenntnisse

Customer service orientation

Technical troubleshooting

Communication skills

Adaptability to technology

Jobbeschreibung

Consult Silicon Valley is looking for a skilled Technical Support Representative to join their team in Cebu City, Philippines. This role focuses on providing first-level technical support while ensuring a positive customer experience. Candidates should have at least 6 months of experience and a passion for solving problems.

Join a dynamic BPO environment offering career growth, 13th-month salary, and government-mandated benefits. Work onsite at 1Nito Tower Building with flexible hours, including nights and weekends.