Technical Support Representative

CSV Now Philippines; Cebu City; On-site; PHP 201,000 - 290,000; Full time

Benefits offered by this job

13th-month salary

Two days off per week

Government-mandated benefits

HMO coverage after regularization

Opportunities for career growth andadv

Job summary

CSV Now Philippines in Cebu City is seeking a Technical Support Representative to join our growing BPO setup. You will be the first point of contact, handling inquiries via phone, email, and chat while ensuring timely resolutions and a positive customer experience.

You will troubleshoot basic hardware and software issues, document interactions, and work with teammates to resolve problems promptly. Night, weekend, and holiday shifts may be required to support our customers.

Qualifications

• 6 months of Technical Support Representative experience.
• Must have Technical Support experience in AT&T, TMobile, Verizon, Comcast, ISP, Telecommunications, IT Help Desk, or SaaS Support.
• Strong technical aptitude with solid computer skills.
• Excellent written and verbal communication skills with a strong phone presence.
• Ability to thrive in a fast-paced Customer Service/Technical Support environment.
• Experience using web browsers, spreadsheets, and text/document applications, with the ability to troubleshoot and resolve basic customer technical issues.
• Knowledge of network infrastructure and connectivity is an advantage.

Responsibilities

• Provide first-level technical support to customers via phone, email, and chat, ensuring timely and effective resolution of issues.
• Troubleshoot and resolve basic hardware, software, browser, and connectivity-related problems.
• Accurately document customer interactions, issues, and resolutions in the support system.
• Deliver clear, professional, and empathetic communication while maintaining a strong customer-focused approach.
• Collaborate with team members in a fast-paced technical support environment to meet service-level expectations.
• Escalate complex technical issues to higher-level support teams when necessary, following proper procedures.
• Demonstrate creativity and critical thinking in diagnosing issues and identifying effective solutions.
• Support basic network and connectivity troubleshooting when applicable.

Skills

Technical aptitude

Communication skills

Customer-focused

Learning agility

Job description

Job Title: Technical Support Representative
Location: Cebu, Philippines
Job Type: Full-time, Onsite

Company Overview

CSV Now, recognized for its talent acquisition expertise with Silicon Valley startups, is expanding into the BPO industry to deliver customized solutions for small and medium-sized enterprises. This role offers you the opportunity to contribute to the growth of a new, dynamic BPO setup and advance your career with CSV Now. We are seeking skilled Technical Support Representative to join our team in the Philippines.

Role Overview

We’re not looking for average. We’re building a team of sharp, collaborative, fast-moving, detail-obsessed professionals who take pride in efficiency and execution.

As a member of our Technical Support Representative team, you’ll be at the forefront of creating positive customer experiences. This role is ideal for someone who thrives in a dynamic environment, embraces continuous learning, and enjoys solving challenges creatively. You’ll play a key part in shaping how customers interact with our technology while contributing to a supportive and high-performing team culture.

Responsibilities

• Provide first-level technical support to customers via phone, email, and chat, ensuring timely and effective resolution of issues.

• Troubleshoot and resolve basic hardware, software, browser, and connectivity-related problems.

• Accurately document customer interactions, issues, and resolutions in the support system.

• Deliver clear, professional, and empathetic communication while maintaining a strong customer-focused approach.

• Collaborate with team members in a fast-paced technical support environment to meet service-level expectations.

• Escalate complex technical issues to higher-level support teams when necessary, following proper procedures.

• Demonstrate creativity and critical thinking in diagnosing issues and identifying effective solutions.

• Support basic network and connectivity troubleshooting when applicable.

Requirements

• Minimum of 6 months of Technical Support Representative experience.

• Must have Technical Support experience in any of the following environments: AT&T, TMobile, Verizon, Comcast, Internet Service Providers (ISP), Telecommunications, IT Help Desk, or SaaS Support.

• Strong technical aptitude with solid computer skills and the ability to quickly learn and adapt to new technologies.

• Excellent written and verbal communication skills with a strong phone presence.

• Ability to thrive in a fast-paced Customer Service/Technical Support environment.

• Experience using web browsers, spreadsheets, and text/document applications, with the ability to troubleshoot and resolve basic customer technical issues.

• Eager to learn, customer-focused, and creative in problem-solving.

• Knowledge of network infrastructure and connectivity is an advantage.

• Passionate about helping customers, with a positive attitude, strong attention to detail, and a commitment to resolving issues effectively.

Work Schedule & Setup

• Must be amenable to work onsite at 15th Floor, 1Nito Tower Building, Cebu City.

• Open to working flexible hours, including night, weekend, and holiday shifts.

We Offer

• 13th-month salary

• Two days off per week

• Government-mandated benefits

• HMO coverage after regularization

• Opportunities for career growth and advancement within the company