Night Shift Customer Service Rep — Growth & Perks (Cebu)

Consult Silicon Valley; Cebu City; On-site; PHP 223,000 - 335,000; Full time

Benefits offered by this job

13th month pay

Night differential

HMO after 90 days

Government benefits

Career growth

Positive culture

Job summary

CSV Now in Cebu City is hiring a Customer Service Representative to be the first point of contact for customers. You will handle inquiries via calls and support tickets, using the knowledge base to provide accurate information and ensure policy compliance.

The role requires a calm, professional demeanor, strong communication and active listening, and the ability to adapt to a fast-paced BPO environment. Night shift and onsite work at 1Nito Tower are noted, with growth opportunities.

Qualifications

• Excellent communication and active listening abilities.
• Able to work night shifts and onsite.
• Comfortable using a computer and basic applications.
• Fresh graduates or undergraduates encouraged to apply.

Responsibilities

• Serve as main contact for customers via calls and tickets.
• Provide accurate, timely responses using the knowledge base.
• Maintain a positive, empathetic, and professional attitude in every interaction.
• Log and document all customer interactions in the CRM.
• Coordinate with internal departments to resolve issues quickly.

Skills

Communication skills

Active listening

Customer service

CRM systems

Problem solving

Tools

CRM software

Job description

CSV Now in Cebu City is hiring a Customer Service Representative to be the first point of contact for customers. You will handle inquiries via calls and support tickets, using the knowledge base to provide accurate information and ensure policy compliance.

The role requires a calm, professional demeanor, strong communication and active listening, and the ability to adapt to a fast-paced BPO environment. Night shift and onsite work at 1Nito Tower are noted, with growth opportunities.