Team Leader - Grand Club (Executive Lounge)

Grand Hyatt; Metro Manila; On-site; PHP 360,000 - 600,000; Full time

Job summary

Grand Hyatt Manila is seeking a Team Leader – Grand Club to oversee the executive floor operations, including guest check-in/check-out and the Grand Club Lounge service.

The successful candidate will bring hospitality leadership, strong communication, and a keen eye for guest care, with experience in Food & Beverage and OPERA system knowledge.

Fluency in multiple languages is a plus, and a customer-focused mindset is essential.

Qualifications

• Diploma / Degree in Hospitality / Tourism Management or equivalent.
• Good customer relations, communications and interpersonal skills.
• Refined verbal and written communication skills; proficiency in another language is an advantage.
• Working knowledge of OPERA system.
• Well-versed in Food and Beverage operations.
• Business-level proficiency in Korean, Mandarin, or Japanese is preferred.

Responsibilities

• Ensure smooth operation of the hotel's executive floor, including check-in and check-out of guests.
• Oversee the running of the executive floor lounge and the Grand Club Lounge services.
• Provide fast, friendly and efficient service to guests throughout their stay.

Skills

Customer relations

Interpersonal communication

Time management

Education

Diploma / Degree in Hospitality / Tourism Management

Tools

OPERA system

Job description

Summary

Grand Hyatt Manila offers a myriad of exciting experiences and dramatic restaurant concepts, making it a true destination within a destination. Guided by the philosophy, we create moments of more in everything we do — elevating guest experiences through exceptional service, thoughtful design, and genuine care.

Organization- Grand Hyatt Manila

Summary

Grand Hyatt Manila offers a myriad of exciting experiences and dramatic restaurant concepts, making it a true destination within a destination. Guided by the philosophy, we create moments of more in everything we do — elevating guest experiences through exceptional service, thoughtful design, and genuine care.

At Hyatt, our purpose is to care for people so they can be their best. We are committed to fostering a culture of inclusion where colleagues feel respected, valued, and empowered to bring their whole selves to work. We believe diverse perspectives strengthen our teams and enrich the experiences we create for our guests.

We are looking for an exceptional Team Leader – Grand Club who will provide fast, friendly and efficient service to the guests throughout all stages of their stay.

In this role, you will be responsible to ensure the smooth operation of the hotel's executive floor, including check‑in and check‑out of guests, as well as the running of the executive floor lounge. You will also be working at the Grand Club Lounge, which is the executive lounge of the hotel, offering great food and beverage in a relaxed and exclusive setting.

Qualifications

Ideal candidates would have held a similar role in reputable hotels, and shall possess the following qualities:

• Diploma / Degree in Hospitality / Tourism Management or equivalent
• Possess good customer relations, communications and interpersonal skills
• Refined verbal and written communication skills. Proficiency in another language is an advantage.
• Working knowledge of OPERA system
• Well- versed in Food and Beverage operations
• Business- level proficiency in Korean, Mandarin, or Japanese is preferred.