Team Leader - Grand Club (Executive Lounge)

Hyatt Hotels Corporation; Manila; On-site; PHP 469,000 - 759,000; Full time

Job summary

Hyatt Manila is seeking a Team Leader for the Grand Club to ensure seamless executive floor operations and lounge service. You will manage guest arrivals, check-ins, and lounge experiences with a focus on hospitality excellence.

The role emphasizes guest relations, language skills, and coordination with food & beverage teams to deliver memorable stays for guests at the Grand Club.

Qualifications

• Diploma or degree in Hospitality / Tourism Management or equivalent.
• Excellent guest relations, communications and interpersonal skills.
• Working knowledge of OPERA system; F&B operations experience; foreign language proficiency preferred.

Responsibilities

• Oversee check-in/check-out for guests on the Grand Club floor.
• Run the Grand Club Lounge operations with fast, friendly service.
• Collaborate with hotel teams to ensure guest satisfaction from arrival to departure.

Education

Diploma / Degree in Hospitality / Tourism Management

Tools

OPERA system

Job description

Close Inclusive Collection Job Postings Notification

\"I joined as a server on the catering staff. Thanks to Hyatt's training and support, I now oversee a brilliant team that helps brings events to life.\"

Grand Hyatt Grand Hyatt Manila PH - 0 - Manila

Guest Service Operations

Entry Level Manager

Full-time

Local

Summary

Grand Hyatt Manila offers a myriad of exciting experiences and dramatic restaurant concepts, making it a true destination within a destination. Guided by the #LivingGrand philosophy, we create moments of more in everything we do — elevating guest experiences through exceptional service, thoughtful design, and genuine care.

At Hyatt, our purpose is to care for people so they can be their best. We are committed to fostering a culture of inclusion where colleagues feel respected, valued, and empowered to bring their whole selves to work. We believe diverse perspectives strengthen our teams and enrich the experiences we create for our guests.

We are looking for an exceptional Team Leader – Grand Club whowill provide fast, friendly and efficient service to the guests throughout all stages of their stay.

In this role, you will be responsible to ensure the smooth operation of the hotel's executive floor, including check-in and check-out of guests, as well as the running of the executive floor lounge. You will also be working at the Grand Club Lounge, which is the executive lounge of the hotel, offering great food and beverage in a relaxed and exclusive setting.

Qualifications

Ideal candidates would have held a similar role in reputable hotels, and shall possess the following qualities:

• Diploma / Degree in Hospitality / Tourism Management or equivalent
• Possess good customer relations, communications and interpersonal skills
• Refined verbal and written communication skills. Proficiency in another language is an advantage.
• Working knowledge of OPERA system
• Well- versed in Food and Beverage operations
• Business- level proficiency in Korean, Mandarin, or Japanese is preferred.

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