Supervisor - F&B

Okada Manila; Metro Manila; On-site; PHP 502,000 - 893,000; Full time

Job summary

Okada Manila is seeking a result–driven F&B Operations Leader to partner with Restaurant Managers in delivering premier guest experiences. You will oversee daily operations, staff supervision, and training to elevate service and efficiency.

Role requires 2–3 years in F&B, a hospitality degree, and strong English communication. You will manage inventories, utilize POS and reservation systems, and support cost-control initiatives in a fast-paced luxury setting.

Qualifications

• Bachelor's Degree in Hospitality Management or related field.
• 2–3 years F&B experience in the same position in luxury settings.
• Strong leadership and management abilities; capable of mentoring a diverse team.
• Excellent communication and customer service skills.
• Proficient in English; able to work in a fast-paced environment.

Responsibilities

• Collaborate with Restaurant Managers to address operational issues and improve service quality.
• Update end-of-day sales reports and oversee cash handling to prevent discrepancies.
• Maintain inventory and supervise stock rotation to ensure adequate levels.
• Prepare facilities maintenance reports to control costs and extend equipment lifespan.
• Train team members with materials on product knowledge and trends in F&B service.
• Assist RM in inventory management, ordering, and cost control.
• Supervise servers, hosts, and bussers; provide on-the-job training and guidance.
• Support marketing initiatives and promotions to drive restaurant traffic and revenue.

Skills

Leadership

Analytical skills

Interpersonal skills

MS Office

Reservation system

POS

Inventory management

CRM tools

Roster management

Education

Bachelor's Degree in Hospitality Management

Tools

MS Office

Reservation system

POS

Inventory management software

CRM tools

Job description

I. MAJOR RESPONSIBILITIES AND DUTIES:

• Often works closely with Restaurant Managers to address any operational issues, develop strategies to improve service, and implement policies and procedures to enhance the overall guest experience.

• Updates end-of-day sales reports, review cashier audit findings and transaction by applying corrective measures, and overseeing cash turnover to prevent discrepancies.

• Checks and maintain operating supplies, equipment, furniture, and fixture inventory by monitoring breakages and losses, and ensure timely requisition of materials and supplies to uphold adequate stock levels for operations.

• Prepares facilities maintenance reports to effectively minimize and control costs, and extend the lifespan of the equipment and supplies.

• Motivates team members through regular meetings, task assignments, and fostering open communication to enhance guest relations skills and promote self-empowerment.

• Conducts internal training for team members by providing training materials to enhance their knowledge and skills to improve product awareness and ensure they are informed about current trends and updates in food and beverage service.

• May assist the Restaurant Assistant Manager in managing inventory levels, including ordering supplies and overseeing stock rotation to ensure adequate stock levels, and support overall cost-effectiveness.

• Supervises and coordinate the activities of restaurant staff, including servers, hosts, and bussers. provide on-the-job training, mentorship, and guidance to improve service efficiency, and enhance staff performance and morale.

• Supports marketing initiatives and promotional events by engaging with guests, gathering feedback and enhance service offerings to increase restaurant traffic and contribute to revenue growth.

• Performs additional tasks and responsibilities as directed by the immediate superior.

II. JOB SPECIFICATIONS:

Educational Requirement:

• Bachelor's Degree in Hospitality Management or related courses

Experience Requirement:

• At least 2-3 years F&B experience in the same position preferably in an Integrated Resort/5-star hotel.

Skills and Attributes:

• Strong leadership and management abilities, with the capacity to motivate and inspire a diverse team

• Strong analytical and problem-solving skills

• Has strong interpersonal skills

• Basic knowledge in MS Office (Office Word/Excel/Power Point/ Outlook)

• Advanced knowledge using reservation system and POS

• Ability to use inventory management software to track and order supplies

• Experience with CRM tools to manage customer data and enhance service

• Seasoned in handling roster management

Other Qualifications:

• Good command for both written and speaking in English

• Ability to work effectively in a fast-paced environment, multitasking and prioritizing tasks as needed

• Has strong customer service skills

• Familiarity with health and safety regulations.

• Must be able to work in flexible hours and on holidays

• Fast learner and highly trainable