Team Leader | Alorica Centris | Urgent Hiring!

ALORICA TELESERVICES, INC.; Quezon City; On-site; PHP 360,000 - 480,000; Full time

Benefits offered by this job

Career advancement

Health and dental coverage

Paid time off

Flexible work arrangements

Ongoing training and development

Inclusive company culture

Job summary

Alorica Teleservices, Inc. seeks a capable supervisor to lead and motivate a client-facing team in a fast-paced contact center in Quezon City, Philippines.

The role emphasizes driving sales performance, client acquisition, and outstanding customer service while ensuring compliance with company policies and safety standards. The ideal candidate will bring 2+ years of leadership experience, strong communication skills, and a track record of improving productivity and team morale in a call center

Qualifications

• 2+ years in a supervisory or team leadership role, preferably in sales, B2B, or contact center environments.
• Proven experience in B2B sales, business development, or managing business client accounts.

Skills

Supervisory experience

B2B sales

Communication skills

Leadership ability

Data analysis

Performance improvement

Customer service mindset

Job description

What We're Looking For

• At least 2 years of experience in a supervisory or team leadership role, preferably in a sales, B2B, customer service, or contact center environment.

• Proven experience in B2B sales, business development, or managing business client accounts, with a strong understanding of sales strategies and client relationship management.

• Excellent communication, interpersonal, and leadership skills, with the ability to motivate teams and drive performance.

• Strong problem-solving and decision-making skills, with a focus on achieving sales targets, improving team productivity, and delivering excellent customer service.

• Proficiency in data analysis and reporting, with the ability to interpret performance metrics and implement strategies to improve sales results and operational efficiency.

• Strong attention to detail and a commitment to maintaining compliance with company policies, industry standards, and workplace safety requirements.

• Experience in the call center, sales, or customer service industry is preferred, particularly in roles involving B2B sales, client acquisition, or account management.

What we offer

At Alorica Teleservices, Inc., we are committed to supporting the growth and development of our employees. In addition to a competitive salary, we offer a range of benefits, including:

• Opportunities for career advancement and leadership development
• Comprehensive health and wellness programs, including medical and dental coverage
• Generous paid time off and flexible work arrangements
• Ongoing training and development programs to enhance your skills
• A vibrant and inclusive company culture that values teamwork and innovation

About us

Alorica Teleservices, Inc. is a leading provider of customer experience solutions, serving a diverse range of industries. With a strong presence in Quezon City, we are committed to delivering exceptional service and driving positive outcomes for our clients. Our team of dedicated professionals is passionate about creating meaningful connections and exceeding customer expectations.