Team Leader | Alorica Davao | B2B Campaign

ALORICA TELESERVICES, INC.; Davao City; On-site; PHP 279,000 - 446,000; Full time

Benefits offered by this job

Health and wellness programs

Career advancement opportunities

Generous paid time off

Flexible work arrangements

Training and development

Job summary

Alorica Teleservices, Inc. in Davao City, Philippines, is seeking a team leader to supervise a customer service team in a fast-paced contact center.

The role emphasizes motivating and coaching staff to deliver high-quality service and meet performance goals. Candidates should have at least two years of supervisory experience, strong communication, data-analysis skills, and a detail-oriented mindset focused on safety and compliance.

Qualifications

• Minimum of 2 years in a supervisory or team leadership role in a customer service or contact center environment.
• Excellent communication and interpersonal skills, with the ability to effectively motivate and manage a team.
• Strong problem-solving and decision-making abilities, with a focus on delivering high-quality customer service.
• Proficient in data analysis and reporting, with the ability to leverage insights to drive process improvements.
• A keen eye for detail and a commitment to maintaining a safe and compliant working environment.

Skills

Supervisory experience

Communication skills

Problem-solving

Data analysis

Attention to detail

Job description

What we're looking for

• Minimum of 2 years of experience in a supervisory or team leadership role in a customer service or contact center environment
• Excellent communication and interpersonal skills, with the ability to effectively motivate and manage a team
• Strong problem-solving and decision-making abilities, with a focus on delivering high-quality customer service
• Proficient in data analysis and reporting, with the ability to leverage insights to drive process improvements
• A keen eye for detail and a commitment to maintaining a safe and compliant working environment
• Experience in the call center or customer service industry is preferred, but not essential

What we offer

At Alorica Teleservices, Inc., we are committed to supporting the growth and development of our employees. In addition to a competitive salary, we offer a range of benefits, including:

• Opportunities for career advancement and leadership development
• Comprehensive health and wellness programs, including medical and dental coverage
• Generous paid time off and flexible work arrangements
• Ongoing training and development programs to enhance your skills
• A vibrant and inclusive company culture that values teamwork and innovation

About us

Alorica Teleservices, Inc. is a leading provider of customer experience solutions, serving a diverse range of industries. With a strong presence in Davao, we are committed to delivering exceptional service and driving positive outcomes for our clients. Our team of dedicated professionals is passionate about creating meaningful connections and exceeding customer expectations.