B2B Campaign Team Lead — Growth & Flexible Hours

ALORICA TELESERVICES, INC.; Davao City; On-site; PHP 279,000 - 446,000; Full time

Benefits offered by this job

Health and wellness programs

Career advancement opportunities

Generous paid time off

Flexible work arrangements

Training and development

Job summary

Alorica Teleservices, Inc. in Davao City, Philippines, is seeking a team leader to supervise a customer service team in a fast-paced contact center.

The role emphasizes motivating and coaching staff to deliver high-quality service and meet performance goals. Candidates should have at least two years of supervisory experience, strong communication, data-analysis skills, and a detail-oriented mindset focused on safety and compliance.

Qualifications

• Minimum of 2 years in a supervisory or team leadership role in a customer service or contact center environment.
• Excellent communication and interpersonal skills, with the ability to effectively motivate and manage a team.
• Strong problem-solving and decision-making abilities, with a focus on delivering high-quality customer service.
• Proficient in data analysis and reporting, with the ability to leverage insights to drive process improvements.
• A keen eye for detail and a commitment to maintaining a safe and compliant working environment.

Skills

Supervisory experience

Communication skills

Problem-solving

Data analysis

Attention to detail

Job description

Alorica Teleservices, Inc. in Davao City, Philippines, is seeking a team leader to supervise a customer service team in a fast-paced contact center.

The role emphasizes motivating and coaching staff to deliver high-quality service and meet performance goals. Candidates should have at least two years of supervisory experience, strong communication, data-analysis skills, and a detail-oriented mindset focused on safety and compliance.