BPO Team Leader - Sales

Transcosmos Asia Philippines, Inc.; Taguig; On-site; PHP 446,400 - 669,600; Full time

Benefits offered by this job

Life Insurance

HMO

Job Training

Various Leaves (e.g., Birthday, Maternity)

Job summary

A leading BPO firm in Taguig is seeking a Team Lead with at least 2 years of experience in the industry. The candidate must have a bachelor's degree and a background in inbound, outbound, and non-voice services. Responsibilities include planning operational activities, delegating tasks, and evaluating team performance. The role emphasizes leadership and effective communication skills. This full-time position is onsite, with the potential for growth and professional development.

Qualifications

• At least 2 years of Team Lead experience in BPO industry.
• Has background in Inbound, Outbound, and Non-Voice services.
• Adept in CSR, Upselling, and Hard Selling.

Responsibilities

• Plan daily and weekly operational activities.
• Delegate work and monitor department functions.
• Evaluate staff performance and coach team.

Skills

Team Leadership

Sales Experience

Communication Skills

Education

Bachelor’s or Associate Degree

Job description

On‑site – Taguig | 1‑3 Years Experience | Bachelor’s | Full‑time

Government Mandated Benefits

• Life Insurance, HMO

Insurance Health & Wellness

• Life Insurance, HMO

Professional Development

• Job Training
• Bereavement Leave, Birthday Leave, Maternity & Paternity Leave, Sick Leave, Vacation Leave

Qualifications

• Bachelor’s or associate degree, or 2 years of college completed.
• At least 2 years of Team Lead experience in BPO industry is required for this position.
• Has background in Inbound, Outbound, and Non‑Voice services (knowledge on all lines of businesses is a plus).
• Sales experience (CSR, Upselling etc.), Hard Selling is a plus.
• Amenable to work onsite: Mckinley, Taguig City.
• Can start as soon as possible.

Functions

• Responsible in planning daily and weekly operational activities and adjusted strategies to achieve SLAs within available and budgeted constraints.
• Responsible for delegating work, monitoring and coordinating the department functions to meet the deadlines required by client and operations.
• Ensures that processes are in place to achieve the goals and requirements of productivity, quality standards and record retention.
• Responsible for evaluating staff performance, coaching and orienting on the project overview.
• Assist the staff with questions and difficulties on work output; address data inconsistencies and gather the necessary information for missing the data.
• Responsible for maintaining the records of the completed work.
• Responsible for creating and sending the operations daily status report to Supervisor or Operations Manager.

At Transcosmos, our mission is to leverage customer insights to always be client’s most trusted partner. As an Asian-originated company, our vision is to create a global society where everyone is equal and treated with respect.

Transcosmos emphasize customer-oriented approach by putting customers as our priority and value their feedback.

Employee-oriented approach by working as an entity to achieve mutual organizational goals. As professionals, we work with pride, confidence and passion to fulfill responsibilities and accountabilities.

We support and encourage our people to grow in more than one dimension, to achieve all they can be both professionally and personally. As such, we provide our talents with opportunities to embrace changes, promote equal career advancement and growth, thus get rewarded.

Connected Team - We are ONE

We prioritize mutual understanding, open communication and empowerment to lead things and get everyone connected in the same page. This is manifested through sense of camaraderie, internal alignment, cooperation and collaboration across teams, territories and continents.

Intrinsic Values and Culture

We practice unique values and culture composition where local culture is prioritized and driven to immerse in global culture. It encompasses all aspects inclusive of fostering professional relationship enriched with transparent communication and mutual beliefs on gender equality, demographics, diversity and inclusion.

Call Centre English Language Sales (CSR/HardSelling) Leadership Skills Voice (In/Outbound) Email and Chat

Working Location

McKinley Hill Dr. McKinley Hill Dr, Taguig, Metro Manila, Philippines