Cluster Director – Renewals (North Luzon)

Asticom Technology Inc; Makati; On-site; PHP 1,800,000 - 3,200,000; Full time

Job summary

Asticom seeks a strategic Head of Renewals – North Luzon Cluster Lead to direct end-to-end renewal operations across the North Luzon region, owning retention revenue targets and leading a team of renewal specialists and account managers.

This senior role focuses on maximizing recurring revenue, reducing churn, and scaling renewal processes, with strong emphasis on stakeholder relationships and data-driven improvement.

Qualifications

• Bachelor's degree required in related field.
• 7–10 years experience in renewals, account management, sales, or customer success.
• At least 3–5 years in a leadership or managerial role.
• Proven track record of meeting renewal and retention revenue targets.
• Deep familiarity with renewal processes and customer success.
• Experience with North Luzon market and regional dynamics.

Responsibilities

• Own and achieve cluster-level renewal revenue, retention rate, upsell/cross-sell, and churn reduction targets.
• Forecast renewal pipeline and track performance against goals.
• Analyze renewal data and trends to identify gaps and opportunities; implement corrective strategies.
• Manage pricing, negotiations, and contract terms per company policies and regional conditions.
• Lead, mentor, and manage Renewals Specialists and Account Managers across North Luzon.
• Set KPIs and conduct performance reviews and coaching sessions.
• Build strategic relationships with key clients, partners, and internal stakeholders.
• Identify at-risk customers and coordinate with CS and account teams to secure renewals.
• Develop standardized renewal processes, tools, and playbooks for North Luzon.
• Ensure compliance with policies, contracts, and data protection standards.

Skills

Leadership

Negotiation

Communication

Presentation

Relationship-building

Education

Bachelor's degree in Business Administration, Marketing, Finance, or related field

Tools

Salesforce

HubSpot

MS Office

Google Workspace

Job description

About the role

We are seeking a strategic and results-driven Head of Renewals – North Luzon Cluster Lead to lead our end-to-end contract and subscription renewal operations across the North Luzon cluster. You will own retention revenue targets, lead a team of renewal specialists, build strong customer and stakeholder relationships, and drive renewal efficiency, customer loyalty, and revenue growth across the region. This is a senior leadership role responsible for maximizing recurring revenue, minimizing churn, and scaling best practices across the cluster.

Key responsibilities

• Own and achieve cluster-level renewal revenue, retention rate, upsell/cross-sell, and churn reduction targets

• Forecast renewal pipeline accurately; track performance against monthly, quarterly, and annual goals

• Analyze renewal data, churn patterns, and customer trends to identify gaps and growth opportunities; propose and implement corrective strategies

• Ensure timely renewal of contracts; manage pricing, negotiations, and contract terms in alignment with company policies and regional market conditions

• Lead, mentor, and manage a team of Renewals Specialists and Account Managers across North Luzon

• Set individual and team KPIs; conduct regular performance reviews, coaching, and skills development sessions

• Build and maintain strategic relationships with key clients, partners, and internal stakeholders across the North Luzon cluster

• Proactively identify at-risk customers; collaborate with customer success and account teams to resolve issues and secure renewals

• Develop and implement standardized renewal processes, tools, and playbooks tailored to the North Luzon market

• Ensure full compliance with company policies, contract terms, regulatory requirements, and data protection standards

About you

• Bachelor's degree in Business Administration, Marketing, Finance, or a related field

• Minimum 7–10 years of progressive experience in renewals, account management, sales, or customer success

• At least 3–5 years in a leadership or managerial role

• Proven track record of meeting or exceeding renewal and retention revenue targets

• Deep familiarity with the North Luzon market, business landscape, and customer segments

• Strong negotiation, communication, presentation, and relationship-building skills

• Proficiency in CRM platforms (e.g., Salesforce, HubSpot) and MS Office / Google Workspace

• Ability to travel across the North Luzon cluster as required

• Fluency in English and Filipino; proficiency in regional dialects is an advantage