Senior Renewals Manager - Global SaaS (12M ARR)

Virtua Solutions Outsourcing; Taguig; On-site; PHP 914,000 - 1,095,000; Full time

Job summary

Confidential - Global SaaS Company in Taguig is seeking a Customer Success Manager - Renewals (Manager) to lead a high-volume renewal portfolio and a team of 11 CS associates. You will own renewals forecasting, reporting, and cross-functional collaboration.

The role requires 3-5+ years of leadership in a global CS/renewals environment, strong analytics, and hands-on Salesforce/Gainsight experience. Office-based, Tue-Sat schedule in BGC.

Qualifications

• 3-5+ years managing large customer-facing teams in a global setting.
• Direct experience leading a renewal, CS, or account management team handling millions in ARR and thousands of contracts annually.
• Strong analytical skills: KPIs, forecasting, SLA performance.
• Hands-on with Salesforce; CS platform experience (Planhat, Gainsight, etc.) preferred.
• Excellent leadership, coaching, and communication skills.
• Able to work on-site in BGC on the Tuesday-to-Saturday schedule.

Responsibilities

• Manage and coach Customer Success Associates (currently 11, growing to 10-15+).
• Oversee the end-to-end renewal process for high-volume accounts.
• Own forecasting, pipeline reviews, and reporting to senior leadership.
• Track and improve renewal rate, on-time renewals, and past-due renewals.
• Identify at-risk accounts and run SAVE plays and escalations.
• Handle workload balancing, account allocation, hiring, and onboarding.
• Collaborate with Sales, Finance, Operations, and Product.

Skills

Leadership

Team management

Forecasting

Data analysis

Salesforce

Planhat

Gainsight

Communication

Tools

Salesforce

Planhat

Gainsight

Job description

Confidential - Global SaaS Company in Taguig is seeking a Customer Success Manager - Renewals (Manager) to lead a high-volume renewal portfolio and a team of 11 CS associates. You will own renewals forecasting, reporting, and cross-functional collaboration.

The role requires 3-5+ years of leadership in a global CS/renewals environment, strong analytics, and hands-on Salesforce/Gainsight experience. Office-based, Tue-Sat schedule in BGC.