Renewals Team Lead - Global SaaS Subscriptions (Onsite)

Ugnay Solutions; Metro Manila; On-site; PHP 1,200,000 - 2,400,000; Full time

Job summary

Ugnay Solutions in Metro Manila is seeking a Renewals Team Lead to guide a team of renewals specialists and ensure accurate, on-time renewal services for enterprise, mid-market, and small business clients.

The role oversees renewal quotations, complex pricing, and escalations, while partnering with sales and channel partners. It requires strong Excel, analytics, and CRM experience, with preference for Salesforce/Power BI familiarity.

Qualifications

• 3+ years in renewals, sales, commercial, or customer support operations.
• Leadership, mentoring, or supervisory experience preferred.
• Strong Excel and analytical skills.
• Excellent communication and stakeholder management abilities.
• Experience with CRM, quoting, or ticketing systems.
• Experience with software subscription or recurring revenue business is a plus.
• Familiarity with Salesforce or Power BI and exposure to regional/global stakeholders is advantageous.

Responsibilities

• Lead, coach, and support a team of renewals specialists, including workload allocation, onboarding, and training.
• Oversee renewal quotation preparation, validation, and handle complex quotes and pricing exceptions.
• Ensure service levels, quality, and data accuracy standards are met.
• Partner with sales teams and channel partners on renewal activities and act as main escalation for operational concerns.
• Monitor team performance and renewal pipeline metrics and report insights to leadership.
• Identify opportunities to streamline processes and support automation and system improvements.

Skills

Leadership

Analytical skills

Communication

Stakeholder management

Tools

Salesforce

Power BI

Excel

Job description

Ugnay Solutions in Metro Manila is seeking a Renewals Team Lead to guide a team of renewals specialists and ensure accurate, on-time renewal services for enterprise, mid-market, and small business clients.

The role oversees renewal quotations, complex pricing, and escalations, while partnering with sales and channel partners. It requires strong Excel, analytics, and CRM experience, with preference for Salesforce/Power BI familiarity.