Tax Support Specialist - CPA/EA Preferred

OpsArmy; Tarlac City; Teletrabalho; PHP 480 000 - 720 000; Tempo integral

Resumo da oferta

OpsArmy in the Philippines seeks an experienced accounting professional to provide specialized Level 2 support for complex US accounting, tax, bookkeeping and payroll inquiries. You will investigate escalated tickets, review reconciliations, assist with tax notices and payroll setup, and communicate findings clearly via Zendesk and scheduled calls.

The role requires independent problem-solving, strong English communication, and comfort with fast-paced, tech-driven environments while learning new

Qualificações

• Professional accounting experience with US accounting and taxation.
• Strong knowledge of bookkeeping, tax return reviews, reconciliations, payroll, and financial reporting.
• Experience handling complex tax and accounting inquiries, tax notices, and customer-facing financial support.
• Excellent written and verbal English communication.
• Analytical, troubleshooting, documentation, and independent problem-solving skills.
• Ability to explain complex accounting and tax topics to nontechnical customers.
• Comfortable in a fast-paced, technology-driven environment and learning new systems.

Responsabilidades

• Provide specialized Level 2 support for complex US customer accounting, tax, bookkeeping, and payroll inquiries.
• Investigate and resolve escalated and directly assigned accounting and tax support tickets.
• Review and troubleshoot bookkeeping discrepancies, reconciliations, and accounting transactions.
• Assist customers with tax-related inquiries, tax notices, filing status questions, and tax return questions within scope.
• Support payroll questions, setup, processing issues, and troubleshooting.
• Communicate technical findings clearly through Zendesk, emails, and scheduled calls.
• Independently investigate issues, identify root causes, and coordinate with internal specialists.
• Document resolutions and maintain accurate customer records.
• Identify recurring issues and opportunities to improve workflows and knowledge resources.
• Learn and work with proprietary platforms and AI-assisted workflows.

Conhecimentos

Accounting expertise

US accounting and taxation

English communication

Analytical skills

Troubleshooting

Documentation skills

Independent problem solving

Explain complex topics

Formação académica

CPA (Certified Public Accountant)

EA (Enrolled Agent)

Ferramentas

QuickBooks

Microsoft Excel

Google Sheets

Zendesk

Slack

Tax software

Payroll software

Descrição da oferta de emprego

OpsArmy in the Philippines seeks an experienced accounting professional to provide specialized Level 2 support for complex US accounting, tax, bookkeeping and payroll inquiries. You will investigate escalated tickets, review reconciliations, assist with tax notices and payroll setup, and communicate findings clearly via Zendesk and scheduled calls.

The role requires independent problem-solving, strong English communication, and comfort with fast-paced, tech-driven environments while learning new