Taiwanese Customer Service Representative

Glophics Web Design and Advertising Inc.; Cebu City; On-site; PHP 223,200 - 279,000; Full time

Benefits offered by this job

Accommodation can be provided

HMO (Health Insurance)

Overtime pay

Opportunities for promotion

Job summary

Glophics Web Design and Advertising Inc. is seeking a Customer Service Representative (CSR) for its Cebu office. This full-time position, ideal for Taiwanese Nationals, involves managing customer inquiries via email and phone, processing orders, and providing product information. Basic English proficiency is required, and no prior experience is necessary. The role offers flexible working hours, overtime pay, and potential permanent employment after training. Accommodation and visa support are also provided as part of the on-site work conditions.

Qualifications

• Must speak Basic English, both written and verbal.
• Detail-oriented and capable of working with high accuracy.
• Ability to handle stressful and difficult situations.

Responsibilities

• Manage customer inquiries via email and phone.
• Process orders accurately and efficiently.
• Deliver prompt solutions for customer inquiries.
• Capture customer information accurately.
• Discuss products offered to ensure customer satisfaction.

Skills

Basic English proficiency

Computer savvy

Detail-oriented

Strong problem-solving skills

Goal-oriented

Ability to multitask

Education

High/Senior High School

Job description

Glophics Web Design and Advertising Inc.

On-site - Cebu No Exp Required High/Senior High School Full-time

Job Description

Glophics is a global printing company that provides custom printing services to clients worldwide. We are currently hiring Taiwanese Nationals for the role of Customer Service Representative (CSR). The position involves managing customer inquiries via email and phone, processing orders, and providing detailed information about our products and services. Candidates must be willing to work at our office in Cebu City, Philippines, or are welcome to consider remote work options.

Benefits / Work Conditions (Remote Work)

• Work-from-home setup (Remote work in Taiwan)
• Flexible working hours (8 hours per day - lunch break not included)
• Employment type: After a 3-month training, there is an opportunity to be offered permanent employment.
• Overtime pay provided
• Opportunities for promotion
• Salary and other benefits to be discussed after interview

Benefits / Work Conditions (On-site Work)

• On-site work
• Work location: Cebu Office, Philippines
• Flexible working hours (8 hours shift schedule - lunch break not included)
• Accommodation can be provided
• Visa support: Support for issuing a working visa through the Philippine corporation when converting to full-time employment
• HMO (Health Insurance)
• Overtime pay provided
• Opportunities for promotion
• Salary and other benefits to be discussed after interview

Job Types

Full-time, Permanent

Customer Service Job Experience

• No Experience Required
• With experience is an advantage
• English proficiency: Basic level

Customer Service Job Duties

• Maintain broad knowledge of all company products, services and promotions.
• Accurately captures customer information.
• Follow communication procedures, guidelines and policies.
• Deliver prompt and professional solutions for customer inquiries via phone, email, online chat, etc.
• Take orders, determine charges, and oversee billing or payments.
• Provides customer additional information or explains services.
• Discusses products offered and ensures customer satisfaction.
• Assists customers effectively by solving customer disputes.
• Tactfully handles confrontational complaints, provides appropriate solutions and alternatives within the time limits and
• Follow up to ensure resolution.

Customer Service Job Skills

• Can speak in Basic English language – written or verbal
• Computer savvy
• Must be self-reliant and goal-oriented
• Detail oriented and works with a high degree of accuracy
• Capable of working with less supervision and ability to multitask
• Ability to tactfully handle stressful and difficult situations
• Possess strong problem solving skills
• Willing to learn and be trained