Customer Service Representative - Onsite Cebu

CP360; Cebu City; On-site; PHP 201,000 - 268,000; Full time

Job summary

CP360 in Cebu is seeking an Onsite Customer Service Representative to join our team. You will handle customer inquiries via phone, email, and in-person interactions, providing friendly and accurate information on products and services.

Key duties include resolving issues promptly, building strong customer relationships, and collaborating with senior staff to escalate complex problems while meeting satisfaction and productivity targets.

Qualifications

• High school or SHS diploma required; related degree preferred.
• 1-2 years in customer-facing roles (phone, email, or in-person).
• Excellent communication, problem-solving, and conflict resolution skills.
• Able to work in a fast-paced environment with multiple priorities.
• Proficiency in Microsoft Office and CRM systems.

Responsibilities

• Respond to customer inquiries and resolve issues promptly and professionally.
• Provide accurate product information, demos, and recommendations.
• Build strong relationships with customers through effective communication and empathy.
• Identify and elevate complex issues to senior representatives or management as needed.
• Meet performance metrics for customer satisfaction, first-call resolution, and productivity.

Skills

Customer service

Communication

Problem solving

Conflict resolution

Multitasking

Education

High School Diploma

SHS Diploma

Related degree preferred

Tools

Microsoft Office

CRM systems

Job description

Job Description: Customer Service Representative - Onsite Cebu

Job Summary:

We are seeking a highly skilled and customer-focused individual to join our team as an Onsite Customer Service Representative in Cebu. As a key member of our customer service team, you will be responsible for providing exceptional support to customers through phone, email, and in-person interactions.

Key Responsibilities:

• Respond to customer inquiries and resolve issues promptly and professionally
• Provide accurate product information, demos, and recommendations
• Build strong relationships with customers through effective communication and empathy
• Identify and elevate complex issues to senior representatives or management as needed
• Meet performance metrics for customer satisfaction, first-call resolution, and productivity

Required Skills and Qualifications:

• High school diploma old Curriculum or SHS Diploma or equivalent required; degree in a related field preferred
• 1-2 years of experience in customer-facing roles (phone, email, or in-person)
• Excellent communication, problem-solving, and conflict resolution skills
• Ability to work in a fast-paced environment with multiple priorities
• Proficiency in Microsoft Office Suite and CRM systems

If you want to be the next CEO… we’re not joking.

Our CEO started on the phones as a customer service agent. Around here, nothing is impossible when you lead with curiosity, kindness, and the right mindset.

ContactPoint360 is a Canadian, people-first company with 5,000 incredible humans across 12 countries. We’re proud that 70% of our leaders grew from within, proof that growth isn’t just a promise, it’s our culture. From day one, you’ll have a clear career path, real support, and a team that believes in your potential before you even see it yourself. We care about people, and we’re big believers in building futures, not just filling roles.

If you’re hungry, if you care, if you want to build a real career instead of just collecting a paycheck, you’re in the right place. We’ll give you the tools, the mentorship, and the path from day one. This is where potential turns into progression. Welcome home.

Our Purpose:

Our goal is to create the best human experience, ensure the highest client satisfaction, and transform clients’ customers into loyal advocates for life.