Customer Service Representative

TREG Outsourcing; Cebu City; On-site; PHP 200,880 - 312,480; Full time

Job summary

TREG Outsourcing in Cebu IT Park, Cebu City, is seeking an entry-level Customer Service Associate to support clients via phone, email, and chat. No prior experience required; a High School Diploma is accepted. You will engage with customers, document interactions, and work with a team to enhance service quality.

Excellent English and strong customer service skills are essential. The role emphasizes multitasking, timely updates, and maintaining a positive rapport to drive customer satisfaction.

Qualifications

• Educational qualifications: High School Diploma or equivalent.
• Experience level: Entry level (0–2 years).
• Skills and competencies: Strong proficiency in English; Excellent customer service skills.
• Qualities and traits: Effective communication skills; Ability to work in a team-oriented environment.
• Responsibilities and duties: Ability to handle multiple tasks effectively while providing timely updates to customers.

Responsibilities

• Provide exceptional customer service and support to clients via phone, email, and chat.
• Assist customers with inquiries, complaints, and product information to ensure satisfaction.
• Document and manage customer interactions in the company’s database.
• Collaborate with team members to enhance service delivery and resolve issues.
• Maintain a positive attitude and build rapport with customers to foster loyalty.

Skills

Strong English

Excellent customer service

Effective communication

Teamwork

Education

High School Diploma

Job description

On-site - Cebu No Exp Required High/Senior High School Full-time

Job Description

Description

• Provide exceptional customer service and support to clients via phone, email, and chat.
• Assist customers with inquiries, complaints, and product information to ensure satisfaction.
• Document and manage customer interactions in the company’s database.
• Collaborate with team members to enhance service delivery and resolve issues.
• Maintain a positive attitude and build rapport with customers to foster loyalty.

Requirements

• Educational Qualifications: High School Diploma or equivalent
• Experience Level: Entry Level (0–2 years)
• Skills and Competencies: Strong proficiency in English; Excellent customer service skills
• Qualities and Traits: Effective communication skills; Ability to work in a team-oriented environment
• Responsibilities and Duties: Ability to handle multiple tasks effectively while providing timely updates to customers

Working Location

Cebu IT Park. Cebu IT Park, Brgy Apas, Cebu City, 6000 Cebu, Philippines