Systems Operations Analyst II: 24x7 Production Support

FIS; Philippines; On-site; PHP 300,000 - 420,000; Full time

Benefits offered by this job

Fintech environment

Growth opportunities

Career progression

Diversity & inclusion

Community involvement

Job summary

FIS in the Philippines is seeking a Systems Operations Analyst to help keep our financial services platforms running in a 24x7 environment. You will support client-facing systems, troubleshoot production issues, and resolve processing errors.

This role requires knowledge of Unix/Linux and mainframe/open systems, strong troubleshooting, and clear communication. Onsite at BGC or EcoPlaza Makati with shifting schedules.

Qualifications

• Knowledge of the financial services industry and mainframe/open systems environments.
• Basic working knowledge of Unix/Linux commands and production control tools.
• Experience with batch and report processing and operational procedures.
• Strong troubleshooting and problem-solving with clear communication.
• Willingness to work shifting, rotating and/or graveyard schedules.

Responsibilities

• Serve as Level 1 support and coordinate with teams on troubleshooting and maintenance.
• Monitor 24x7 hardware/software to ensure reliable performance and availability.
• Identify abnormal processing conditions, investigate issues and resolve errors promptly.
• Perform batch/report processing using production control tools.
• Prepare operational checklists and reports, and communicate with clients and internal teams.

Skills

Mainframe/open systems

Unix/Linux commands

Batch & report processing

Troubleshooting

Communication skills

Shift/graveyard schedules

Education

Associate's Degree

Tools

Production control tools

Job description

FIS in the Philippines is seeking a Systems Operations Analyst to help keep our financial services platforms running in a 24x7 environment. You will support client-facing systems, troubleshoot production issues, and resolve processing errors.

This role requires knowledge of Unix/Linux and mainframe/open systems, strong troubleshooting, and clear communication. Onsite at BGC or EcoPlaza Makati with shifting schedules.