Production Support Analyst II - AWS & Windows (Hybrid)

FIS Global Solutions Philippines; Manila; Hybrid; PHP 600,000 - 1,200,000; Full time

Benefits offered by this job

Opportunities to innovate in fintech

Tools for personal and professional成长

Internal career growth opportunities

Inclusive and diverse work environment

Resources to invest in your community

Job summary

FIS Global Solutions Philippines is seeking a Production Support Analyst II to monitor and support live software used by financial institutions. You will investigate incidents, troubleshoot issues, and help with AWS-based migrations.

The role includes a weekend on-call rotation and a hybrid work arrangement with three days in‑office and two days remote. The role emphasizes resolving incidents quickly, ensuring stable production environments, and collaborating with internal teams during releases

Qualifications

• Three to four years of experience in production support, application support, customer service or technical support.
• Intermediate hands‑on experience supporting and troubleshooting production applications hosted on Amazon Web Services.
• Working knowledge of Microsoft Windows, Microsoft SQL Server, networking fundamentals and structured troubleshooting methods.
• Strong analytical and problem‑solving skills, with the ability to communicate technical information clearly to technical and non‑technical audiences.
• Availability to participate in a scheduled weekend on‑call rotation.

Responsibilities

• Monitor and support production applications, investigate incidents and restore service within agreed timelines.
• Troubleshoot issues across Microsoft Windows, Microsoft SQL Server, networks and cloud-hosted environments.
• Investigate production incidents, identify root causes and contribute to effective, lasting solutions.
• Support application releases, reliability improvements and migration work for services moving to Amazon Web Services.
• Participate in a scheduled weekend on-call rotation to support application availability.

Skills

Production support

Technical support

Customer service

Troubleshooting

Communication

Tools

Amazon Web Services (AWS)

Microsoft Windows

Microsoft SQL Server

Networking

Job description

FIS Global Solutions Philippines is seeking a Production Support Analyst II to monitor and support live software used by financial institutions. You will investigate incidents, troubleshoot issues, and help with AWS-based migrations.

The role includes a weekend on-call rotation and a hybrid work arrangement with three days in‑office and two days remote. The role emphasizes resolving incidents quickly, ensuring stable production environments, and collaborating with internal teams during releases