Systems Operations Analyst II

FIS. Empowering the Financial World; Makati; On-site; PHP 446,000 - 759,000; Full time

Benefits offered by this job

Flexible and creative work environment

Diverse and collaborative atmosphere

Professional and personal development

Volunteer opportunities

Competitive salary and benefits

Job summary

FIS is seeking a Systems Operations Analyst to keep our client-facing systems humming. You will support and troubleshoot production environments, drive issue resolution, and proactively investigate errors while building your skills and career in fintech.

You will manage 24x7 processing, coordinate with product owners, and maintain strong communication with clients and internal teams. This role requires shifting/graveyard schedules and a focus on operational excellence.

Qualifications

• Knowledge of the financial services industry.
• Experience with mainframe or open systems operating environments.
• Ability to use production control tools to analyze and respond to processing errors.
• Basic knowledge of Unix/Linux commands.
• Knowledge of management reporting and MIS.
• Excellent verbal and written communication for varied audiences.
• Experience performing batch/reports processing.
• Willingness to work shifting/graveyard schedules.

Responsibilities

• Serve as Level 1 Support. Coordinate with the team to troubleshoot and address concerns.
• Manage hardware and software in a 24x7 environment to maintain peak performance.
• Recognize abnormal processing conditions and respond to resolve errors promptly.
• Prepare checklists and summaries for daily, weekly and month-end reports.
• Identify abnormal conditions and make appropriate response decisions.
• Maintain proactive contact with clients and act as client advocate internally.
• Perform other related duties as assigned.

Skills

Financial services domain

Mainframe/Open systems

Production control tools

Unix/Linux basics

Management reporting

Communication skills

Batch processing

Shift work

Job description

As the world works and lives faster, FIS is leading the way. Our fintech solutions touch nearly every market, company and person on the planet. Our teams are inclusive and diverse. Our colleagues work together and celebrate together. If you want to advance the world of fintech, we’d like to ask you: Are you FIS?

Role location: Full onsite - BGC (Client Site) or EcoPlaza Makati (FIS Office)

Schedule: Shifting/Rotating

About the role

As a Systems Operations Analyst, your skills will keep our industry-changing technology platforms humming smoothly. While building your skills and your career, you’ll support client-facing systems and applications while driving issue resolution and proactively investigating errors.

What you will be doing:

• Serve as Level 1 Support. Coordinate to support or product owner regarding the troubleshooting, maintenance and other related concerns

• Manage hardware and software in 24x7 processing environment to ensure peak performance at full capacity

• Recognizing abnormal processing conditions and responding appropriately to resolve errors in a timely manner

• Prepare checklist and statistical summaries for daily activities and weekly/month end reports

• Identify abnormal processing conditions and makes appropriate response decisions

• Proactively maintains contact with clients and serves as client advocate to internal organizations

• Other related duties assigned as needed

What you will need:

• Knowledge of financial services industry and mainframe and/or open systems operating systems

• Ability to use production control tools and resources to analyze and respond to all system processing errors

• Basic knowledge using unix/linux commands.

• Knowledge of management reporting, operational procedures and management information systems

• Excellent verbal and written communication skills to technical and non-technical audiences of various levels in the organization, e.g., executive, management, individual contributors

• Perform Batch/Reports processing

• Able to work in shifting and/or graveyard schedule

Nice to Have

ITIL Certified

What we offer you :

At FIS, you can learn, grow and make an impact in your career. Our benefits include:

• Flexible and creative work environment

• Diverse and collaborative atmosphere

• Professional and personal development resources

• Opportunities to volunteer and support charities

• Competitive salary and benefits