Systems Operations Analyst II — FinTech Production Support

FIS; Manila; On-site; PHP 500,000 - 800,000; Full time

Benefits offered by this job

Opportunities to innovate in fintech

Tools for personal and professional成长

Job summary

FIS in Manila is seeking a Systems Operations Analyst to help keep our financial platforms running smoothly 24x7. You will support client-facing systems, troubleshoot production issues, and help maintain reliable operations in a high-demand environment.

You will join a global fintech leader with onsite roles at BGC (Client Site) or EcoPlaza Makati, and rotating shift schedules. Strong communication and teamwork are essential for success in this role.

Qualifications

• Knowledge of the financial services industry and mainframe/open systems environments.
• Basic working knowledge of Unix/Linux and production control tools to analyze and respond to system processing errors.
• Experience with batch and report processing and operational procedures.
• Strong troubleshooting and problem-solving skills; ability to identify abnormal processing conditions and take action.
• Clear verbal and written communication for technical and non-technical audiences; willingness to work shifting, rotating, and graveyard schedules.

Responsibilities

• Serve as Level 1 support and coordinate with other teams on troubleshooting, maintenance and related concerns.
• Monitor and manage hardware and software in a 24x7 processing environment for reliability and availability.
• Identify abnormal processing conditions, investigate issues and resolve errors promptly.
• Perform batch processing and use production control tools to respond to system events.
• Prepare operational checklists and reports, and communicate with clients and internal teams.

Skills

Knowledge of financial services

Unix/Linux basics

Batch and report processing

Troubleshooting

Communication skills

Job description

FIS in Manila is seeking a Systems Operations Analyst to help keep our financial platforms running smoothly 24x7. You will support client-facing systems, troubleshoot production issues, and help maintain reliable operations in a high-demand environment.

You will join a global fintech leader with onsite roles at BGC (Client Site) or EcoPlaza Makati, and rotating shift schedules. Strong communication and teamwork are essential for success in this role.