FinTech Systems Operations Analyst - 24x7 Production Support

FIRM Philippines; Manila; On-site; PHP 600,000 - 1,000,000; Full time

Job summary

FIS is hiring a Systems Operations Analyst to join a global fintech operations team in Manila. You’ll provide Level 1 support, monitor 24x7 environments, and coordinate with product owners to troubleshoot and resolve processing issues promptly.

You will use Unix/Linux basics and production control tools, prepare daily reports, and communicate clearly with clients and internal teams while adapting to shifting, rotating, or graveyard schedules.

Qualifications

• Knowledge of the financial services industry and mainframe and/or open systems operating environments.

Responsibilities

• Serve as Level 1 support and coordinate with support teams or product owners on troubleshooting, maintenance and related concerns.
• Monitor and manage hardware and software in a 24x7 processing environment to support reliable performance and availability.
• Identify abnormal processing conditions, investigate issues and take appropriate action to resolve errors in a timely manner.
• Perform batch and report processing and use production control tools and resources to respond to system processing errors.
• Prepare operational checklists, statistical summaries and daily, weekly and month-end reports, while maintaining proactive communication with clients and internal teams.

Skills

Troubleshooting

Problem solving

Communication

Scheduling flexibility

Tools

Production control tools

Unix/Linux basics

Job description

FIS is hiring a Systems Operations Analyst to join a global fintech operations team in Manila. You’ll provide Level 1 support, monitor 24x7 environments, and coordinate with product owners to troubleshoot and resolve processing issues promptly.

You will use Unix/Linux basics and production control tools, prepare daily reports, and communicate clearly with clients and internal teams while adapting to shifting, rotating, or graveyard schedules.