24/7 FinTech Systems Operations Analyst

FIS; Makati; On-site; PHP 600,000 - 900,000; Full time

Job summary

FIS is seeking a Systems Operations Analyst to join our on-site team in the Philippines. You will support client-facing systems, troubleshoot production issues and help maintain 24x7 operational stability across platforms.

Responsibilities include coordinating with teams, monitoring systems, and producing daily/weekly/month-end reports. The role requires troubleshooting skills, Unix/Linux knowledge, and willingness to work shifting schedules in a financial services environment.

Qualifications

• Knowledge of the financial services industry and mainframe and/or open systems operating environments.
• Basic working knowledge of Unix/Linux commands and the ability to use production control tools to analyze and respond to system processing errors.
• Knowledge of operational procedures, management reporting and management information systems, including experience performing batch and report processing.
• Strong troubleshooting and problem-solving skills, with the ability to recognize abnormal processing conditions and take appropriate action.
• Clear verbal and written communication skills for working with both technical and non-technical audiences, and the flexibility to work shifting, rotating and/or graveyard schedules.

Responsibilities

• Serve as Level 1 support and coordinate with support teams or product owners on troubleshooting, maintenance and related concerns
• Monitor and manage hardware and software in a 24x7 processing environment to support reliable performance and availability
• Identify abnormal processing conditions, investigate issues and take appropriate action to resolve errors in a timely manner
• Perform batch and report processing and use production control tools and resources to respond to system processing errors
• Prepare operational checklists, statistical summaries and daily, weekly and month-end reports, while maintaining proactive communication with clients and internal teams

Skills

Financial services knowledge

Mainframe / open systems

Unix/Linux basics

Batch processing

Troubleshooting

Communication skills

Shift/rotating schedules

Education

Associate's Degree

Tools

Production control tools

Unix/Linux commands

Job description

FIS is seeking a Systems Operations Analyst to join our on-site team in the Philippines. You will support client-facing systems, troubleshoot production issues and help maintain 24x7 operational stability across platforms.

Responsibilities include coordinating with teams, monitoring systems, and producing daily/weekly/month-end reports. The role requires troubleshooting skills, Unix/Linux knowledge, and willingness to work shifting schedules in a financial services environment.