Production Support Analyst II: AWS & Windows (Hybrid)

FIS; Makati; Hybrid; PHP 600,000 - 900,000; Full time

Benefits offered by this job

Fintech innovation

Growth opportunities

Internal career growth

Inclusive work environment

Community investment

Job summary

FIS in Manila is seeking a Production Support Analyst II to support live financial software, investigate incidents and restore services. The role involves troubleshooting across Windows, SQL Server, networks, and cloud environments, with involvement in AWS migrations and on-call weekends.

You will join a team focused on reliability, stability and cloud adoption, collaborating with support, client service and delivery teams to ensure availability and performance of critical applications.

Qualifications

• Three to four years of experience in production support, application support, customer service or technical support.
• Intermediate hands-on experience supporting and troubleshooting production applications hosted on Amazon Web Services.
• Working knowledge of Microsoft Windows, Microsoft SQL Server, networking fundamentals and structured troubleshooting methods.
• Strong analytical and problem-solving skills, with the ability to communicate technical information clearly to technical and non-technical audiences.
• Availability to participate in a scheduled weekend on-call rotation.

Responsibilities

• Monitor and support production applications, investigate incidents and restore service within agreed timelines.
• Troubleshoot issues across Microsoft Windows, Microsoft SQL Server, networks and cloud-hosted environments.
• Investigate production incidents, identify root causes and contribute to effective, lasting solutions.
• Support application releases, reliability improvements and migration work for services moving to Amazon Web Services.
• Participate in a scheduled weekend on-call rotation to support application availability.

Skills

Production support

Microsoft Windows

SQL Server

On-call readiness

Tools

AWS

Networking fundamentals

Job description

FIS in Manila is seeking a Production Support Analyst II to support live financial software, investigate incidents and restore services. The role involves troubleshooting across Windows, SQL Server, networks, and cloud environments, with involvement in AWS migrations and on-call weekends.

You will join a team focused on reliability, stability and cloud adoption, collaborating with support, client service and delivery teams to ensure availability and performance of critical applications.