Support Associate (Cantonese Speaking)

Topserve Service Solutions, Inc.; Taguig; On-site; PHP 279,000 - 390,600; Full time

Job summary

A leading customer service provider in Taguig is seeking a Customer Support Specialist responsible for addressing customer queries via various channels. The role requires proficiency in Cantonese and a minimum of 2 years of relevant experience. Ideal candidates will exhibit exceptional communication skills and a strong customer-oriented approach, thriving in fast-paced environments.

Qualifications

• Proficiency in speaking and writing Cantonese.
• Minimum of 2 years in a customer service/shared services role.
• Exceptional oral and written communication skills.

Responsibilities

• Respond to customer queries via phone, email, and chat.
• Review ads posted by customers to ensure quality.
• Analyze and report product malfunctions.

Skills

Proficiency in Cantonese

Exceptional communication skills

Customer-oriented

Adaptability to fast-paced environments

Education

Bachelor's/College Degree

Job description

Responsibilities

• Act as main frontliner of customer support — respond to customer queries and concerns in a timely and accurate way, resolving issues raised via phone, email, and chat.
• Reviews ads posted by customers, ensuring quality and making recommendations to help promote maximum number of suitable applications.
• Analyzes and reports product malfunctions as received from customers and work with respective tech teams to resolve them.
• Share feature requests with relevant product teams and effective workarounds with team members for continuous process improvement

Qualifications

• Language Skills: Proficiency in speaking and writing Cantonese.
• Educational Background: Bachelor’s/College Degree in any field.
• Experience: Minimum of 2 years in a customer service/shared services role, handling emails and calls.
• Communication Skills: Exceptional oral and written communication skills. Capable of interacting with clients at various levels across Asia.
• Customer Orientation: Passionate about service, maintaining a positive attitude even in challenging situations.
• Team Player: Adaptable to a fast-paced environment and open to change.