Cantonese Bilingual Customer Support Specialist

RSD Human Resource Management Consultancy; Pasig; On-site; PHP 200,880 - 290,160; Full time

Benefits offered by this job

HMO health benefits

Job Training

Job summary

RSD Human Resource Management Consultancy is seeking a Customer Support Specialist to handle inbound and outbound interactions via phone, email, and chat. You will provide accurate information, resolve inquiries, and assist with accounts, billing, orders, and technical requests while documenting interactions in our systems.

You will collaborate with internal teams to resolve complex issues and ensure compliance with policies and data privacy standards.

Responsibilities

• Handle inbound and outbound customer interactions via phone, email, and chat.
• Provide accurate information and resolve customer inquiries efficiently.
• Assist customers with account concerns, billing, orders, technical support, or service requests, depending on the assigned account.
• Document customer interactions accurately in company systems.
• Meet established quality, productivity, and customer satisfaction metrics.
• Collaborate with internal teams to resolve complex customer issues.
• Ensure compliance with company policies, procedures, and data privacy standards.

Job description

RSD Human Resource Management Consultancy is seeking a Customer Support Specialist to handle inbound and outbound interactions via phone, email, and chat. You will provide accurate information, resolve inquiries, and assist with accounts, billing, orders, and technical requests while documenting interactions in our systems.

You will collaborate with internal teams to resolve complex issues and ensure compliance with policies and data privacy standards.