Cantonese Customer Service Representative

Dencom Consultancy and Manpower Services; Makati; On-site; PHP 279,000 - 390,600; Full time

Job summary

A leading recruitment agency is seeking customer service agents fluent in Cantonese and English. The role involves handling customer calls, providing solutions, and ensuring satisfaction. Candidates should have minimum 6 months of call center experience and be amenable to work onsite in Quezon City during the graveyard shift. This position offers an opportunity to develop skills in a fast-paced environment.

Qualifications

• Must be fluent in speaking both Cantonese and English.
• Must have at least 6 months call center experience.
• Amenable to work in fixed graveyard shift schedule.

Responsibilities

• Handle inbound and outbound customer calls with professionalism and empathy.
• Provide accurate information and effective solutions to customer inquiries.
• Maintain high levels of customer satisfaction and service quality.

Skills

Fluent in Cantonese

Fluent in English

Call center experience

Job description

Responsibilities

• Handle inbound and outbound customer calls with professionalism and empathy
• Provide accurate information and effective solutions to customer inquiries
• Maintain high levels of customer satisfaction and service quality
• Document interactions and follow standard operating procedures
• Collaborate with team members and supervisors to meet performance goals

Qualifications

• Must be fluent in speaking both Cantonese and English
• Must have at least 6 months call center experience
• Amenable to work in fixed graveyard shift schedule
• Must be amenable to work in VXI Quezon City, 100% onsite
• For foreign nationals - must have eligibility to work in the Philippines