Cantonese Customer Service Representative

Dencom Consultancy & Manpower Services; Makati; On-site; PHP 223,200 - 334,800; Full time

Job summary

Dencom Consultancy & Manpower Services is seeking a Call Center Representative in Makati, Philippines. The role requires fluency in both Cantonese and English, with at least 6 months of call center experience. Candidates must be willing to work a fixed graveyard shift onsite in VXI Quezon City. Key responsibilities include handling customer calls, providing effective solutions, and ensuring high levels of customer satisfaction. Join a dynamic team focused on service quality.

Qualifications

• Must have at least 6 months call center experience.
• Amenable to work a fixed graveyard shift schedule.
• Must have eligibility to work in the Philippines for foreign nationals.

Responsibilities

• Handle inbound and outbound customer calls with professionalism and empathy.
• Provide accurate information and effective solutions to customer inquiries.
• Maintain high levels of customer satisfaction and service quality.

Skills

Fluent in Cantonese

Fluent in English

Customer service

Job description

Responsibilities

• Handle inbound and outbound customer calls with professionalism and empathy
• Provide accurate information and effective solutions to customer inquiries
• Maintain high levels of customer satisfaction and service quality
• Document interactions and follow standard operating procedures
• Collaborate with team members and supervisors to meet performance goals

Qualifications

• Must be fluent in speaking both Cantonese and English
• Must have at least 6 months call center experience
• Amenable to work in fixed graveyard shift schedule
• Must be amenable to work in VXI Quezon City, 100% onsite
• For foreign nationals - must have eligibility to work in the Philippines