Customer Service Associate - PH

ZALORA Group; Muntinlupa; On-site; PHP 279,000 - 390,600; Full time

Job summary

ZALORA Group in Muntinlupa is seeking a Customer Service Associate to deliver exceptional service and resolve customer concerns efficiently. Responsibilities include personalizing customer experiences, enhancing relationships, and ensuring effective communication across channels. Candidates should possess a Diploma or Bachelor's Degree, with proven experience in customer service and a preference for those experienced in e-commerce. Strong English skills are essential, and knowledge of additional languages is a plus. The role requires working on alternate weekends.

Qualifications

• Proficiency in English; additional languages like Malay/Mandarin/Cantonese are a plus.
• Proven working experience in a customer service role.
• Experience in an e-commerce related environment is preferred.

Responsibilities

• Provide an amazing, personalized experience for each customer.
• Effectively diagnose and solve customer concerns via emails, livechat, and calls.
• Establish and maintain good relationships with customers.

Skills

Customer experience

Problem-solving

Communication skills

E-commerce knowledge

Education

Diploma or Bachelor's Degree

Job description

Customer Service Associate

Responsibilities

• Provide an amazing, personalized experience for each customer
• Effectively and proactively diagnose and solve day-to-day customer concerns and issues through emails, livechat and calls
• Establish and maintain good relationships with customers
• Quick to identify solutions in the best interest of both the customer and the company
• Take full ownership and follow up closely with customer queries
• Be proactive in providing the best solutions to meet customer needs
• Ensure feedback flows to various teams in ZALORA to improve our services

Requirements

• Candidate must possess at least a Diploma, Advanced/Higher/Graduate Diploma, Bachelor's Degree, Post Graduate Diploma, Professional Degree
• Proficiency in English; additional languages will be a definite plus (Malay/Mandarin/Cantonese)
• Proven working experience in the related field
• Previous working experience in e-commerce related environment
• Fresh graduates are encouraged to apply
• Must be able to work on alternate weekends