Customer Service Representative

Dencom Consultancy & Manpower Services; Quezon City; On-site; PHP 223,200 - 334,800; Full time

Job summary

Dencom Consultancy & Manpower Services is seeking a Cantonese-speaking Customer Service Representative in Quezon City. The role focuses on supporting a financial account by handling inbound inquiries and providing information on financial products. Responsibilities include assisting customers with account-related issues, ensuring compliance with policies, and maintaining records. Strong Cantonese and English communication skills are essential for success in this position.

Qualifications

• Fluency in Cantonese and English is required.
• Experience in customer service is preferred.
• Ability to handle financial inquiries and maintain customer records.

Responsibilities

• Handle inbound calls, chats, or emails in Cantonese and English.
• Assist customers with account inquiries, transactions, and general financial concerns.
• Ensure compliance with financial policies and data privacy standards.
• Maintain accurate customer records and documentation.

Skills

Cantonese language skills

Customer service skills

Problem-solving ability

Communication skills

Job description

We are looking for a Cantonese-speaking Customer Service Representative to support a financial account. The role involves handling inbound customer inquiries, providing accurate information on financial products and transactions, and ensuring excellent customer experience.

Key Responsibilities

• Handle inbound calls, chats, or emails in Cantonese and English
• Assist customers with account inquiries, transactions, and general financial concerns
• Ensure compliance with financial policies and data privacy standards
• Maintain accurate customer records and documentation