Cantonese Bilingual Specialist

WNS; Metro Manila; On-site; PHP 335,000 - 469,000; Full time

Benefits offered by this job

Free HMO coverage from Day 1 for self/

Paid leaves

Structured career path

Skills training opportunities

Job summary

WNS, part of Capgemini, invites applications for a bilingual contact center role in Metro Manila. You will engage English and Cantonese-speaking customers via voice channels, resolve inquiries, and collaborate with internal teams to expedite cases while maintaining CRM records.

The role requires 2+ years of bilingual voice experience, strong communication, problem-solving, and data accuracy. Experience with CRM software and MS Office is expected; shifts including evenings or weekends may apply.

Qualifications

• Grade 12/Matric/High School in any field.
• 2+ years voice experience in proficient bilingual support.
• Strong verbal and written communication skills; ability to understand and respond to complex situations.
• Excellent problem-solving skills with empathy.
• Detail-oriented with high accuracy in data entry and documentation.
• Ability to multitask, prioritize and manage time in a fast-paced environment.
• Proficiency in using CRM software and MS Office.

Responsibilities

• Engage with bilingual (English and Cantonese) customers through voice channels to address inquiries, concerns, and requests.
• Collaborate with internal teams to resolve complex customer issues; expedite cases as necessary.
• Handle all interactions professionally, efficiently, and in compliance with company policies and regulations.
• Maintain detailed records of customer interactions, transactions, and inquiries using the company's CRM system.
• Stay updated on industry trends, product updates, and company policies to provide accurate information to customers.
• Participate in ongoing training to enhance product knowledge, communication skills, and customer service techniques.
• Contribute to a positive team environment by sharing insights to improve customer satisfaction.

Skills

Bilingual English/Cantonese

Verbal & written communication

Problem solving

Detail oriented

Multitasking

CRM software

MS Office

Education

Grade 12/Matric/High School

Tools

CRM software

MS Office

Job description

Company Description

WNS, part of Capgemini, is an Agentic AI-powered leader in intelligent operations and transformation, serving more than 700 clients across 10 industries, including Banking and Financial Services, Healthcare, Insurance, Shipping and Logistics, and Travel and Hospitality. We bring together deep domain excellence – WNS’ core differentiator – with AI-powered platforms and analytics to help businesses innovate, scale, adapt and build resilience in a world defined by disruption.

Our purpose is clear: to enable lasting business value by designing intelligent, human-led solutions that deliver sustainable outcomes and a differentiated impact. With three global headquarters across four continents, operations in 13 countries, 65 delivery centers and more than 66,000 employees, WNS combines scale, expertise and execution to create meaningful, measurable impact.

Why Join Us?

We promise our employees to experience role clarity, coaching and mentoring, professional development and structured career path through our 5 people promises and keeping employee experience at the core. Experience the culture of Outperformance, engagement, celebration and enjoy wide variety of best in class benefits including free HMO coverage for self and dependent from Day 1; Also contribute to society through our WNS Cares Foundation, where you have the opportunity to support meaningful initiatives and make an impact in the community.

Job Description

• Engage with bilingual (English and Cantonese) customers through voice channels to address inquiries, concerns, and requests.
• Collaborate with internal teams to resolve complex customer issues; expedite cases as necessary.
• Handle all interactions professionally, efficiently, and in compliance with company policies and industry regulations.
• Maintain detailed records of customer interactions, transactions, and inquiries using the company's CRM system.
• Stay updated on industry trends, product updates, and company policies to provide accurate information to customers.
• Participate in ongoing training to enhance product knowledge, communication skills, and customer service techniques.
• Contribute to a positive team environment by sharing insights and best practices to improve overall customer satisfaction.

Qualifications

• Grade 12/Matric/High School Gr. in any field.
• Prior 2+ years voice experience in proficient bilingual support is must.
• Strong verbal and written communication skills; ability to understand and respond appropriately to complex situations.
• Excellent problem-solving skills with the ability to handle challenging customer situations with empathy.
• Detail-oriented with high accuracy in data entry and documentation.
• Ability to multitask, prioritize, and manage time effectively in a fast-paced environment.
• Flexibility to work various shifts, including evenings, weekends, and holidays as needed.
• Proficiency in using CRM software and MS office.

Additional Information

Benefits and Company Perks:

• Structured career path
• Growing and expanding team – more internal career progression opportunities for all
• Safe work environment
• Free HMO coverage from day 1, including your domestic partner
• Skills training opportunities
• Paid leaves

We can also process you virtually every weekday between 10:30AM to 4:00PM.