Cantonese Customer Service Representative

Dencom Consultancy and Manpower Services; Quezon City; On-site; PHP 279,000 - 334,800; Full time

Job summary

A customer service outsourcing firm is seeking a Cantonese Customer Service Representative to provide top-notch support for financial inquiries. The role requires fluency in both Cantonese and English and at least 6 months of call center experience. Key responsibilities include handling inquiries, resolving issues, and ensuring compliance with regulations. This position is onsite in Quezon City with a fixed graveyard shift schedule, providing an opportunity to work in a dynamic team environment.

Qualifications

• Fluency in Cantonese and English is essential.
• At least 6 months of experience in a call center environment.
• Willingness to work during graveyard shifts.

Responsibilities

• Handle inquiries via phone, chat, or email in Cantonese and English.
• Provide accurate information regarding financial products and account concerns.
• Resolve customer issues efficiently and professionally.
• Document customer interactions in the system.

Skills

Fluent in Cantonese

Fluent in English

Call center experience

Job description

The Cantonese Customer Service Representative is responsible for providing high-quality customer support to clients of a financial account. This role involves handling inbound and/or outbound customer inquiries in Cantonese and English, ensuring accurate information delivery, issue resolution, and excellent customer experience while adhering to company and regulatory standards.

Key Responsibilities

• Handle customer inquiries via phone, chat, or email in Cantonese and English
• Provide accurate information regarding financial products, transactions, and account-related concerns
• Resolve customer issues efficiently while maintaining professionalism and empathy
• Ensure compliance with financial regulations, company policies, and data privacy standards
• Accurately document customer interactions and update records in the system
• Meet or exceed performance metrics such as quality, productivity, and customer satisfaction
• Escalate complex issues to appropriate departments when necessary
• Maintain up-to-date knowledge of account processes, policies, and tools

Site: QC | ONSITE

Schedule: Graveyard

Account: Financial

Start Date: February 22

Qualifications

• Must be fluent in speaking both Cantonese and English
• Must have at least 6 months call center experience
• Amenable to work in fixed graveyard shift schedule
• Can process visa for foreign applicants