Support Associate

Ascentium Philippines; Pateros; On-site; PHP 240,000 - 420,000; Full time

Job summary

The Service Delivery Group is seeking a Support Associate to manage client inquiries, route leads to consultants, and support data accuracy across CRM systems. The role involves multi-channel communication, logging inquiries, and assisting at the front desk onsite.

Ideal candidates have strong communication skills, familiarity with CRM tools, and a willingness to learn. Fresh graduates are welcome to apply, with no strict experience required.

Qualifications

• Bachelor's degree in Business Administration, Marketing, Communications, or related field is an advantage but not required.
• Fresh graduates are welcome to apply.
• No prior work experience required; background in customer service or admin support is a plus.
• Familiarity with CRM tools (Pipedrive, HubSpot, Salesforce) is an advantage but not required.
• Proficient in Microsoft Office with basic CRM knowledge or willingness to learn.

Responsibilities

• Log all client inquiries into the CRM system and Monitoring Sheet.
• Record caller details in the SDG Inquiries spreadsheet and CRM.
• Provide accurate information about SDG and its services.
• Route inquiries to Leads Management or appropriate consultants.
• Update and maintain CRM records; send daily follow-up lead lists.

Skills

Customer service

CRM tools

Communication skills

Multitasking

Microsoft Office

Education

Bachelor's degree in related field

Tools

Pipedrive

HubSpot

Salesforce

Job description

Department/Company: Service Delivery Group
Number of Vacant Position/s: 1

Job Summary

The Support Associate manages client inquiries and maintains accurate records in the system. The role involves handling communications across multiple channels, providing information about company services, routing leads to the appropriate consultants, and supporting follow-up activities. The Support Associate also monitors the sales inbox, updates monitoring tools, and ensures data accuracy and completeness at all times.

Requirements

• Bachelor's degree in Business Administration, Marketing, Communications, or a related field is an advantage but not required. Fresh graduates are welcome to apply.
• No prior work experience required; background in customer service, administrative support, sales operations, or working student experience is a plus.
• Familiarity with CRM tools (e.g., Pipedrive, HubSpot, Salesforce) is an advantage but not required.
• Proficient in Microsoft Office (Excel, Outlook, Teams) with basic CRM knowledge or willingness to learn.
• Strong verbal and written communication skills with professional phone etiquette and a customer-focused approach.
• Detail-oriented with strong organizational, time-management, and multitasking skills.
• Quick learner, proactive, reliable, and team-oriented.
• Able to manage multiple communication channels (email, calls, messaging apps, social media).
• Willing to work onsite and provide interim front desk support when needed.
• Comfortable interacting with clients and internal teams.

Job Description

• Log all client inquiries into the CRM system and Monitoring Sheet (email, trunkline, mobile/text apps, Skype, walk-ins, social media, etc.).
• Record caller details in the SDG Inquiries spreadsheet and CRM.
• Provide accurate information about SDG and its affiliate services.
• Route inquiries to Leads Management or the appropriate consultants.
• Update and maintain accurate and complete CRM records.
• Send daily follow-up lead lists to consultants.
• Monitor and manage the sales inbox on a daily basis.
• Encode and tag scheduled meetings in the CRM system.
• Ensure accuracy and completeness of data in both the SDG Monitoring Sheet and CRM.
• Execute follow-up schedules for leads and consultants.
• Serve as an interim Front Desk Associate during receptionist breaks, leave, or training.