Sales Support Specialist

PSO Manila | Pepper Money, Philippines; Philippines; On-site; PHP 240,000 - 360,000; Full time

Job summary

PSO Manila | Pepper Money, Philippines is seeking an organized administrator to support the sales team. The role focuses on maintaining records, handling inquiries by phone and email, and coordinating onboarding of business partners to new software.

The candidate should have a Bachelor's degree in a related field, 2–3 years in a similar role, and strong English communication. A fast-paced environment and teamwork are essential to success in this position.

Qualifications

• Bachelor's degree in business/administration/management/secretarial studies or related field.
• 2–3 years of experience in a similar role.
• Prior call handling experience.
• Excellent verbal and written English communication.
• Ability to adapt to a fast-paced environment.
• Positive attitude with keen attention to detail and teamwork.

Responsibilities

• Establish and maintain records, consolidating information for sales recoverable expenses.
• Assist with daily tasks: indexing, allocations, ad-hoc reporting, and communications distribution to Introducers.
• Manage shared inbox and user/product database.
• Respond to Introducers accurately and promptly by phone, email, and chat.
• Coordinate with internal partners for form changes and improvements.
• Provide admin support to the sales team, including IT coordination.
• Assist sales team in onboarding business partners to new software.

Skills

Call handling

English communication

Interpersonal skills

Detail-oriented

Education

Bachelor's degree in business/administration/management/secretarial studies

Job description

RESPONSIBILITIES

• Establish and maintain records including consolidation of information for sales team recoverable expenses

• Assist with the completion of daily tasks ie. Indexing, Allocations, Ad-Hoc Reporting, Distribution of Communications to our Introducers and Pipeline management

• Responsible in managing the shared inbox and user & product database

• Respond to Introducers accurately and in a timely manner via phone, email and chat interactions

• Work with internal partners for form changes/improvements

• Provide administration support to sales team, including IT coordination

• Assist sales team to onboard business partners to new software

SELECTION CRITERIA

• Bachelors/College Degree in Business/Administration/Management/Secretarial Studies or another related field

• Candidate must have demonstrated 2 to 3 years experience in a similar role

• Must have previous call handling experience

• Excellent verbal and written English communication skills

• Ability to adapt to a fast-paced environment

• Positive disposition and can-do attitude

• Keen attention to details

• Ability to work well within a team environment