Student Success Support Specialist

CollegeSearch; Hinoba-an; On-site; PHP 201,000 - 335,000; Full time

Job summary

Zell Education is seeking a Customer Service Associate in the Philippines to support students and clients with high-quality service. You will interact with customers in English and help with enrollment, technical support, and program inquiries.

You will collaborate with other departments to ensure a smooth experience from enrollment through completion, maintain detailed records, and participate in ongoing training to grow your knowledge of our offerings and services.

Responsibilities

• Respond to inquiries and resolve issues promptly and efficiently through various channels including phone, email, and chat.
• Assist students with course enrollment, technical support, and general inquiries about our programs.
• Provide guidance and support to prospective students interested in learning more about our offerings.
• Collaborate with other departments to ensure a seamless customer experience from enrollment to completion.
• Maintain accurate records of customer interactions and transactions to track progress and identify areas for improvement.
• Participate in ongoing training and development opportunities to enhance your skills and knowledge of our products and services.
• Contribute to a positive and collaborative work environment by fostering strong relationships with team members and actively participating in team meetings and initiatives.

Job description

Zell Education is seeking a Customer Service Associate in the Philippines to support students and clients with high-quality service. You will interact with customers in English and help with enrollment, technical support, and program inquiries.

You will collaborate with other departments to ensure a smooth experience from enrollment through completion, maintain detailed records, and participate in ongoing training to grow your knowledge of our offerings and services.