Client Support & Success Specialist

Recruitify_HR; Davao City; On-site; PHP 180,000 - 240,000; Full time

Job summary

Recruitify_HR is seeking a customer service representative to support clients in the Philippines. The role involves handling inquiries via phone, email, and chat, and ensuring customer satisfaction through effective issue resolution.

The ideal candidate has a Bachelor’s degree in a relevant field, strong communication skills, and the ability to work in a fast-paced environment. Training and performance feedback will be provided to deliver high-quality service.

Qualifications

• Bachelor's degree in a relevant field.
• 5+ years of experience in customer service.
• Excellent communication and interpersonal skills.
• Strong problem-solving abilities and attention to detail.
• Empathetic and patient when dealing with customers.
• Ability to work in a fast-paced environment.

Responsibilities

• Provide exceptional customer service and support to clients via phone, email, and chat.
• Resolve customer issues effectively and efficiently, ensuring a high level of customer satisfaction.
• Assist in training new team members and sharing best practices to improve service delivery.
• Maintain accurate records of customer interactions and transactions.
• Identify and escalate priority issues to the appropriate departments.

Skills

Communication

Interpersonal skills

Problem-solving

Attention to detail

Education

Bachelor's degree in a relevant field

Job description

Recruitify_HR is seeking a customer service representative to support clients in the Philippines. The role involves handling inquiries via phone, email, and chat, and ensuring customer satisfaction through effective issue resolution.

The ideal candidate has a Bachelor’s degree in a relevant field, strong communication skills, and the ability to work in a fast-paced environment. Training and performance feedback will be provided to deliver high-quality service.