Customer Experience & Order Specialist

Zuellig Pharma Corporation; Santa Rosa; On-site; PHP 240,000 - 360,000; Full time

Benefits offered by this job

Flexible work-life balance

Total Rewards program

Knowledge of healthcare industry

Job summary

Zuellig Pharma is seeking a Customer Service Associate in the Philippines to deliver excellent support via phone and email, ensure accurate order processing, and resolve customer concerns while upholding high service standards.

The role requires a degree in business/finance, strong communication skills, and proficiency in MS Office; familiarity with SAP/ERP is a plus. The incumbent will maintain records and work across teams to achieve timely resolutions.

Qualifications

• Bachelor's degree or diploma in business administration, finance, accounting, or related field.
• Strong customer service orientation with excellent verbal and written communication.
• Proficient in Microsoft Office applications.
• Attention to detail with accurate data entry and transaction processing.
• Experience in customer service, order management, or contact center operations.
• Finance or accounting background with exposure to invoice verification or billing.
• Experience handling inquiries via phone and email channels.
• Familiarity with SAP, ERP, or web-based order management systems.
• Strong analytical and problem-solving skills.
• Ability to manage multiple priorities in a fast-paced environment.

Responsibilities

• Respond to inbound customer calls and email inquiries professionally within service levels.
• Handle orders, deliveries, product information, billing, and account requests.
• Make outbound calls for follow-ups, confirmations, and updates.
• Process customer orders received via email, phone, and other channels accurately.
• Review and verify order details for completeness, pricing accuracy, and compliance.
• Process order amendments, cancellations, returns, and related requests.
• Maintain accurate customer records while observing data privacy standards.
• Investigate and resolve order discrepancies, billing concerns, and service issues.
• Collaborate with internal stakeholders to resolve customer concerns and escalations.
• Consistently achieve quality, productivity, and accuracy targets and deliver a positive experience.

Skills

Customer service

Communication skills

Microsoft Office

Data entry

SAP

Analytical skills

Multitasking

Education

Bachelor's degree or Diploma in Business Administration/Finance/Accounting

Tools

SAP

ERP

Microsoft Excel

Job description

Zuellig Pharma is seeking a Customer Service Associate in the Philippines to deliver excellent support via phone and email, ensure accurate order processing, and resolve customer concerns while upholding high service standards.

The role requires a degree in business/finance, strong communication skills, and proficiency in MS Office; familiarity with SAP/ERP is a plus. The incumbent will maintain records and work across teams to achieve timely resolutions.